Swedish-speaking Customer Support Representative

Job Summary

We are looking for a Customer Support Representative who speaks Swedish fluently to join our customer service team. In this role, you will provide exceptional support to customers from Sweden and ensure a smooth and positive experience with our products or services.

Key Responsibilities

• Handle incoming customer queries via phone, email, and live chat in Swedish
• Offer accurate and timely information related to orders, accounts, products, or technical issues
• Provide excellent customer care, troubleshooting, and case resolution
• Follow internal guidelines and use tools like CRM systems to document interactions
• Collaborate with other departments to collaborate and resolve complex cases
• Meet or exceed customer satisfaction and performance targets
• Stay up to date with company products and procedures

Candidate Requirements

• Native or fluent in Swedish (C1/C2 level)
• Good command of English (B2 level or above)
• Excellent interpersonal and communication skills
• Ability to manage multiple tasks and remain calm under pressure
• Familiarity with computer systems, email tools, and CRM platforms
• Previous customer service or call center experience is a plus
• Flexible with working hours (shifts may include weekends or holidays)

What We Offer

• Attractive salary package and monthly performance bonuses
• Paid training to set you up for success
• Relocation support: Flight ticket + up to 2 weeks' hotel stay
• Private health insurance and wellness perks
• Modern, inclusive, and friendly work environment
• Opportunities for career growth within the company
• Work-from-home options available depending on project/client