T3 Developer Support Agent For Social Media

T3 Developer Support Agent For Social Media
Viseu
Viseu, Viseu District, Portugal

Are you interested in representing the world's biggest Search Engine?

Do you want to be part of a multicultural team in a company that works alongside
- known brands?

Do you want to work for an American multinational technology company that focuses mainly on Internet-related products and services?

Do you want to relocate to the beautiful capital of Portugal – Lisbon?

Then this could be the perfect opportunity for you to have your experience of a lifetime!

Skills, qualifications and interests you need to succeed in this role:

The company is recruiting on soft skills, regardless of your field of studies – they will train you on every aspect of the job. Are you customer service oriented, have good communication skills,
- active, and a team player? Then they might have an opportunity for you to join them!

• You are a native Italian speaker (this is a must!) + a good level of English
• You are looking for a job opportunity abroad
• You are motivated and committed to your work
• You have no troubles with writing in Italian
• You are a team player and willing to work with many other nationalities
• Sales/Commercial background is a plus
• Previous experience in Customer Service or credit recovery experience is a plus

Your responsibilities and impact as a Technical Support Agent will be:

• Provide support to customers by responding to inbound requests and documenting relevant case information
• Assist users with Pre-Sales, General Inquiries, and technical support issues via phone/email/social media channels
• Adapt the brand's voice and tone for interactions on both private (phone/email/chat) and public (social/forums/ecommerce reviews) channels
• Ensure excellent customer satisfaction through responding in an appropriately friendly manner
• You will work in a multicultural team environment alongside a diverse team

What's in it for you?

• CDI - 3 months of trial period
• Working hours: Monday to Sunday, rotating shifts 8 am to 5 pm
• A package in line with the market: 1000€ gross/month (paid 14x) + 100€ / month performance bonus + meal vouchers of 7. 23€ / workday + reimbursement of some transportation costs + Private Health Insurance and dental plan (after six months)
• If you live outside Portugal: reimbursement (up to 400€) of initial flight ticket after 6 months within the company + 12 months of accommodation in a shared flat provided by the company (rental fee to pay)
• Opportunity to be part of a challenging and
  - paced environment
• Possibility to collaborate with some of the biggest brands in the industry
• A multicultural and international environment
• Fully paid training, professional development, and career evolution

Your Future Company:

2 French entrepreneurs created a startup in 2000, and today they are leading a global brand. Their growth and
- oriented services are acknowledged by the most progressive brands and leading companies they are now working with. They became one of the biggest international customer experience solution providers with more than 75, 000 multilingual employees in over 50 countries around the world, and they are looking for new members to join them in their Lisbon hub.

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