T3 Developer Support Agent - Russian Speaker - Oeiras

T3 Developer Support Agent - Russian Speaker
Oeiras
Oeiras, Distrito de Lisboa, Portugal

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T3 Developer Support Agent - Russian Speaker, Oeiras

Client: World Talent Selection

Location: Oeiras, Portugal

Job Category: Other

Salary: Negotiable

EU work permit required:

Yes

Job Views:

Posted:

07. 06. 2025

Expiry Date:

22. 07. 2025

Job Description:

Are you a Russian speaker and a social media enthusiast? We are recruiting a T3 Developer Support Agent - Russian speaking in Lisbon, Portugal.

The Developer Support Agent assists developers by resolving issues, managing escalations, and providing clear communication and detailed research. The support team ensures developers receive timely and effective assistance to maintain and improve their apps, via email and chat.

Manage and resolve all escalations/appeals from developers regarding actions on their apps;
Simplify complex issues to create succinct summaries over email, ticketing software, and chat;
Conduct detailed research with high attention to accuracy;
Handle multiple tasks and complex decisions effectively;
Communicate expertly, understanding app store policies and demonstrating developer empathy;
Review, maintain, and curate data; proofread and review documents for publication.

Requirements:

Fluent in Russian and proficient in English;
1-2 years experience in Technical Support;
Excellent communication skills;
Problem-solving aptitude;
High school diploma or equivalent (mandatory);
Valid work permit in Portugal.

Benefits:

Work in an office in sunny Oeiras (Lagos Park);
Work schedule: Monday to Friday, 8 hours per day, between 7 am to 7 pm, with 2 days off per week, rotating shifts, weekends off;
Private healthcare and dental care from contract signing;
Stable employment and career growth opportunities.