T3 Developer Support Agent - Turkish Speaker - Oeiras

T3 Developer Support Agent - Turkish Speaker
Oeiras
Oeiras, Distrito de Lisboa, Portugal

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T3 Developer Support Agent - Turkish Speaker, Oeiras

Client:

World Talent Selection

Location:

Oeiras, Portugal

Job Category:

Other

Salary: €0-0/monthly

EU work permit required:

Yes

Job Views:

Posted:

08. 06. 2025

Expiry Date:

23. 07. 2025

Job Description:

Are you a Turkish speaker and a social media enthusiast? We are recruiting a T3 Developer Support Agent - Turkish speaking in Lisbon, Portugal.

The Developer Support Agent assists developers by resolving issues, managing escalations, and providing clear communication and detailed research. The support team ensures developers receive timely and effective assistance to maintain and improve their apps. Support is provided via email and chat.

Manage and resolve escalations/appeals from developers regarding actions on their apps;
Simplify complex issues to create clear summaries over email, ticketing software, and chat;
Conduct detailed research with high attention to detail;
Handle multiple tasks and make complex decisions;
Communicate effectively, understanding app store policies and demonstrating developer empathy;
Review, maintain, and curate data; proofread and review documents for publishing.

Requirements:

Fluent in Turkish and proficient in English;
1-2 years of experience in Technical Support;
Excellent communication skills;
Problem-solving aptitude;
High school diploma or equivalent (mandatory);
Valid work permit in Portugal.

Benefits:

Work in the office in sunny Oeiras (Lagoas Park);
Work schedule: Monday to Friday, 7am to 7pm, 8 hours per day, with 2 days off per week, rotating shifts, weekends off;
Private healthcare and dental care from the start of the contract;
Stable employment and career progression.