Team Engagement Specialist Porto

Team Engagement Specialist
Porto
Porto, Porto District, Portugal

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At Cruise Academy, we don’t just teach it -we’ve lived it. Founded in 2017 by seafarers for seafarers, we specialize in maritime training and shipboard recruitment for the global cruise industry.

We tell it like it is -the good, the bad, and the downright exhausting. No sugarcoating, no sales pitch -just real, honest insights from those who’ve been there. Because you deserve to know exactly what to expect before stepping onboard.

We are MLC Certified and proudly audited and approved by the UK Maritime & Coastguard Agency, ensuring the highest standards in training, recruitment, and compliance.

If you're serious about a career at sea, we’ll get you there -the right way.

Position Summary

The Engagement Specialist is responsible for driving employee engagement, wellness, recognition, and communication programs onboard. This role serves as a key cultural ambassador, ensuring that crew welfare initiatives are implemented effectively and that all team members feel supported, celebrated, and informed. Working in collaboration with HR leadership, the Engagement Specialist facilitates activities, maintains communication platforms, delivers key training programs, and supports compliance with safety, HR, and audit standards.

Key Responsibilities

Crew Welfare & Wellness

• Lead all crew welfare initiatives, including planning and promotion of Fun Team activities.
• Manage the crew bicycle and barbershop programs, ensuring safety, compliance, and accessibility.
• Maintain and monitor all Fun Team resources and equipment, ensuring upkeep and brand consistency.
• Actively support employee wellness programs and promote a healthy onboard culture.

Employee Recognition & Engagement

• Organize and manage all recognition programs.
• Support HR leadership with engagement surveys, family meetings, and town halls.
• Coordinate teammate surveys, including new hire and experience feedback, and report on insights.

Internal Communication

• Maintain branded communication boards and
  - facing publications in line with corporate standards.
• Ensure timely and accurate delivery of the Daily Compass and internal crew communications.
• Draft and support distribution of shipwide notices and HR communications in collaboration with the HR Director.

Operational Support & Compliance

• Manage the Learning Resource Centre (LRC), ensuring systems, facilities, and libraries meet standards.
• Support shipboard operations by ensuring compliance with safety, environmental, and MLC requirements.
• Prepare for audits and inspections, ensuring records and HR spaces meet compliance expectations.
• Manage cost efficiency within the HR department, ensuring optimal use of resources.
• Set up and break down crew events and functions in accordance with health and safety protocols.
• Actively support the onboarding of new crew, welcoming and integrating new team members.
• Plan and facilitate Behind the Fun tours, creating memorable guest experiences.
• Co-deliver regulatory training programs with the Learning & Development Manager.
• Deliver all required training independently in the absence of the Learning & Development Manager.

Skills, Knowledge & Expertise

Experience & Background

• Minimum 1 year of experience in a high customer engagement or
  - facing role.
• Background in employee engagement, HR operations, or event management preferred.
• Experience facilitating meetings, events, or presentations to large groups is a strong asset.

Education & Certifications

• Minimum of an undergraduate degree or equivalent required.
• Degree in Human Resources, HR Development, or similar field preferred.
• Certifications in coaching, facilitation, or event planning considered an advantage.

Communication & Interpersonal Skills

• Strong public speaking and presentation skills; able to speak confidently in group and
  -
  - one settings.
• Excellent business writing, active listening, and interpersonal communication skills.
• Friendly, clear, and assertive communicator with fluency in spoken and written English.

Technical & Administrative Skills

• Proficient in Microsoft Office (intermediate level or higher).
• Strong attention to detail and proven ability to manage administrative tasks accurately.
• Able to work independently, reliably, and proactively, with minimal supervision.

Professional Attributes

• Positive, enthusiastic, and flexible team player.
• High ethical standards and professionalism.
• Passionate about supporting and uplifting others, with a genuine interest in employee experience and culture.
• 6:2 rotation (6 consecutive months onboard, followed by 2 months of vacation). Contracts auto renewed upon successful completion.
• Shared accommodation (2 people per cabin).
• This is an entry level role in the Shipboard Human
  Resources Team