Team Lead Customer Support (m/f/d) Lisboa

Overview

Your mission – Clear
Ops is a
- growing supply chain tech startup with a mission to ensure that machines never break down again. By transforming service supply chains into a proactive,
- driven network, we maximize uptime and customer value for OEMs in industries such as agricultural machinery, construction machinery, trucking, automotive, material handling, and beyond. With a team of 60 ambitious professionals, we are scaling rapidly and looking for the right talent to join us on this journey.

The Role – As the Team Lead Customer Support, you will manage our support team, ensuring our customers receive exceptional service. You will combine
- on technical support with leadership responsibilities, optimize processes, and drive continuous team development.

Responsibilities

• Lead and manage the Customer Support team (both technically and organizationally)
• Ensure high levels of customer satisfaction and service quality
• Prioritize and escalate customer inquiries where needed
• Coach and develop team members to improve their skills and performance
• Collaborate closely with Product, Engineering, and Customer Success teams to enhance our product and customer experience
• Analyze support data, identify trends, and derive actionable improvements
• Support the selection and implementation of support tools (e. g. , ticketing systems)

Qualifications

• 3+ years of experience in technical customer support or a similar role, including at least 1 year in a leadership position
• Strong technical mindset and passion for technology
• Excellent communication skills in English (C1 level)
• Strong organizational and
  - solving abilities
• Experience working with Zendesk Support and Knowledge. Additional ticketing systems are a plus (e. g. Jira, Salesforce)
• Ability to balance strategic thinking with
  - on execution
• Knowledge of supply chain processes, data analytics, or Saa
  S solutions
• SQL or database knowledge is a plus but not mandatory
• Familiarity with product development and testing processes

Why us?

Clear
Ops is a hidden champion on a strong growth path in the
-
- software industry. As part of Cler
Ops, you will be benefitting in several ways:

• Professional Growth: Flat hierarchies and experienced leaders provide an ideal environment for you to grow and advance your career alongside the company.
• Development & Scale Up: Play a key role in shaping our customer support structure and processes as we continue to scale internationally.
• Open Feedback & Appreciation: Regular 1:1s with your manager and structured quarterly feedback sessions foster transparent communication.
• TEAM: Joint team events, such as Culture Week.
• Workation: Combine vacation and work and work from wherever you want.

Are You Ready to Make an Impact? – If you’re excited about driving sales, building relationships, and playing a key role in the growth of a disruptive tech startup, we’d love to hear from you! Apply now and be part of the Clear
Ops journey.

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