Team Leader - (Fluent German & English)

Team Leader - (Fluent German & English)
Lisboa
Lisboa, Lisboa, Portugal

Experis is recruiting for a leading telecommunications provider in Switzerland, known for its premium services,
- edge technology, and strong international culture.

We are currently looking for a German- and English-speaking Team Leader to join the Customer Retention Department - a key area responsible for maintaining and strengthening customer loyalty.

Main Responsibilities:

• Lead and support a team of retention agents, providing coaching, feedback, and performance evaluations.
• Monitor KPIs and ensure that individual and team goals are achieved.
• Handle escalated calls or complex customer cases when needed.
• Collaborate closely with management and training teams to improve retention strategies.
• Create a positive and motivating team environment focused on performance and customer excellence.
• Participate in regular workshops (held approximately every 6 weeks in Porto).

Requirements:

• Native or
  - native fluency in German, and strong English skills (both spoken and written).
• At least 2 years of experience as a Team Leader in a call center environment.
• Previous experience in the telecommunications sector is a strong plus.
• Excellent communication, leadership, and motivational skills.
• Strong analytical mindset and ability to drive performance.
• Availability to work Monday to Friday, in a remote position (with occasional
  - site workshops in Porto).

If you are a natural leader with a passion for motivating teams and delivering customer excellence, we'd love to hear from you!