Team leader - Operations CRB Portugal Lisboa

About Us

WTW is an
- winning advisory, broking and solutions company that helps clients around the world turn risk into a path for growth.
From the Titanic ship in 1912 to The Moon Buggy in 1971, WTW has a richness in insurance history dating back to 1828.

Our WTW Regional Delivery Hub based in the heart of Lisbon - encompasses a 175 strong global team of who deliver operational excellence through innovation and streamlined solutions every single day.

The Opportunity

In our "Corporate Risk and Broking" division, we empower companies to navigate the complexities of risk and insurance management. By aligning our strategies with our clients’ corporate goals, we create robust,
- effective solutions that protect their businesses and fuel growth.

Are you eager to contribute to the success of a leading international organisation? Do you have solid experience in claims management and a passion for client service? If so, we are offering an exciting opportunity to join our dynamic team as a Claims Handler specialising in insurance claims.

What will you do?

As a Service Leader, yourrole will be pivotal in driving operational excellenceand strategicgrowth withinyour assigned region. Thisposition combinesleadership, operationalmanagement, and strategic planning toensure the Hub delivers
- quality supportto the organizationwhile optimizing costs and efficiency.

Key responsibilities include:

Operational Excellence

• Oversee the
  -
  - day operations of the Hub, ensuring efficient delivery of services
• Develop and monitor key performance indicators (KPIs) to track the team’s performance and drive improvements

Client Relationship Management

• Build and maintain strong relationships with internal clients, understanding their needs and ensuring high levels of satisfaction
• Collaborate with business unit leaders to align service offerings with their evolving requirements
• Manage service level agreements (SLAs) and ensure they are met or exceeded

Team development

• Recruit, develop, and retain top talent within the Hub
• Provide leadership and mentorship to team members, fostering their professional growth and career development

What You’ll Bring

We are looking for a highly driven colleague with solid interpersonal skills - a colleague looking to join a large and dynamic organization.

• Fluent in English, with a minimum proficiency of C1 and ideally C2 level.
• Demonstrated leadership experience within a shared services environment or comparable operational setting.
• Strong understanding of
  - functional business processes, including Finance, HR, and IT.
• Excellent communication and interpersonal skills, with the ability to engage and influence stakeholders at all levels.
• Strategic mindset with
  - developed
  - solving abilities.
• Proven experience in managing change and driving organisational transformation.
• Confident in data analysis and the interpretation of performance metrics to inform
  - making.
• knowledge of applicable regulatory frameworks and adherence to industry best practices.

Why WTW?

At WTW, we offer more than just a job—we offer a career. Here’s what you can expect:

• Work-Life Balance: Enjoy flexible working hours and hybrid working options to suit your lifestyle.
• Competitive Compensation: Benefit from an attractive,
  - related remuneration system.
• Global Exposure: Join an international consultancy with the security of a global corporation and renowned clients.
• Career Development: Experience a steep learning curve and ample opportunities for individual career growth through
  -
  - job learning and specialist training.
• Collaborative Culture: Work in a collegial, appreciative, and dynamic environment where decisions are made together.
• Impactful Work: Quickly take on responsibility and make an impact with direct customer contact.
• Community and Celebration: Participate in corporate events and celebrate our successes together.

Join Us!

Be part of a team that values innovation, excellence, and collaboration. At WTW, your career is more than just a job—it’s a journey. Apply now and turn your potential into success with WTW!

WTW is an equal opportunity employer