Team Leader, Operations (French-speaking) Lisboa

Overview

Team Leader, Operations (French-speaking) – Lisbon, Portugal (On-site). Languages: French (C2) + English (B2). Contract: Permanent, with 180-day trial period. Health insurance provided from Day 1. Start Date: 13 October 2025.

Join our Leadership Team in Lisbon. Lead a team of call center professionals to deliver exceptional customer experiences while meeting key performance goals.

Role Description

As a Team Leader, Operations, you will oversee the daily performance and motivation of your team of call center associates. You will be responsible for achieving KPIs, driving quality, and fostering a supportive,
- performing culture through coaching and communication. This is a
- on leadership role focused on guiding, inspiring, and developing people to achieve great results.

Key Responsibilities

• Supervise the daily operations of a team of call center associates, ensuring adherence to schedules, attendance, and performance goals.
• Coach and mentor team members through regular 1:1 sessions and performance reviews.
• Monitor KPIs, identify performance gaps, and implement action plans to drive improvement.
• Manage escalated customer issues with empathy and professionalism, acting as SME when needed.
• Lead team meetings to communicate updates, share best practices, and encourage collaboration.
• Ensure compliance with internal policies, procedures, and
  - level agreements.
• Drive team engagement through motivation, recognition, and open communication.
• Support career growth and development of team members through personalized coaching and feedback.
• Promote company values by leading through example, creating a culture of respect, accountability, and excellence.

Candidate Profile / Qualifications

• Proven experience as a Team Leader in a Call Center or BPO environment (mandatory).
• Strong leadership, mentoring, and people management skills.
• Excellent communication and interpersonal abilities.
• Highly organized with the ability to multitask and prioritize effectively.
• Solution-oriented, resilient, and comfortable working under pressure.
• Proficient in French (C2) and English (B2).
• Willingness to work in 24/7 rotational shifts.
• Associates degree or higher in Business, Management, or related field (preferred).

The Offer

• Permanent contract with a 180-day trial period.
• Base Salary: 1, 208. 55 EUR/month.
• Performance Bonus: Up to 2, 400 EUR annually.
• Meal allowance: 7. 23 EUR/day net.
• Health insurance from Day 1.

Relocation Package

• Airfare reimbursement up to 400 EUR (Economy class, after 6 months).
• Accommodation: Shared apartment for up to 12 months at 280 EUR/month (deducted from payslip, all utilities included).

Why You'll Love Working Here

• Lead a motivated, multilingual team in one of Europe’s most vibrant cities.
• Work with global clients and gain exposure to international operations.
• Grow within a company that invests in your professional development.
• Be part of an inclusive, supportive, and dynamic environment where your leadership matters.

Ready to take the next step in your leadership journey? Join us as a Team Leader, Operations in Lisbon where performance, people, and passion come together. Apply today!