Team Leader Lisboa

Team Leader
Lisboa
Lisboa, Lisboa, Portugal

Are you an experienced

Team Leader

with a passion for people management and delivering exceptional service? Do you have a background in the BPO industry, managing teams in a dynamic and
- paced environment? We are looking for

motivated individuals

to lead teams for an

international leader in the BPO sector

, providing
- class services to global clients.

If you are fluent in

German, Italian, Spanish

, or

French

, and have

1-2 years of leadership experience

in the BPO or customer service industry, we want to hear from you This is an exciting opportunity to join a

reputable,
- growing multinational

based in Portugal, offering a

promising career path

in a stable and thriving market.

About the Role:

As a

Team Leader

, you will oversee the daily operations of a team of customer service agents, ensuring that performance targets are met, quality standards are maintained, and customer satisfaction is at the forefront. You will be responsible for driving the performance of your team through continuous coaching, mentoring, and performance reviews.

Your role will include:

• Leading and motivating a team
  
  to achieve performance targets and deliver exceptional customer service
• Coaching and developing team members
  
  to enhance skills, motivation, and overall team performance
• Managing
  -
  - day operations
  
  , ensuring the highest levels of efficiency and service delivery
• Monitoring and analysing team performance
  
  , identifying areas for improvement and implementing effective solutions
• Building a positive and productive team culture
  
  that encourages collaboration, feedback, and growth
• Ensuring adherence to company policies, procedures, and client SLAs
• Reporting and presenting key metrics
  
  to senior management
• Promoting a
  
  
  - centric mindset
  
  across all team members

Key Requirements:

• 1-2 years of experience
  
  as a
  
  Team Leader
  
  or
  
  Supervisor
  
  in the BPO, customer service, or call centre industry
• Fluent in
  
  German, Italian, Spanish
  
  , or
  
  French
  
  (C1 or above)
• Strong proficiency in
  
  English
  
  (minimum B2 level)
• Proven track record of successfully leading a team, improving performance, and managing service levels
• Strong leadership skills with the ability to motivate and inspire teams
• Excellent communication and interpersonal skills
• Ability to work in a
  - paced and constantly changing environment
• A
  - solving mindset with a focus on delivering results
• Flexibility to adapt to different markets and customer expectations

Why Join Us?

We are a

global leader

in the BPO industry, recognised for our commitment to excellence and customer satisfaction. With a

strong international presence

, we are constantly evolving and growing, providing exceptional opportunities for career progression and personal development.

By joining us, you will benefit from:

• Competitive salary
  
  with
  - based incentives
• Comprehensive benefits package
  
  (including health insurance, paid time off, and more)
• Stable employment
  
  with opportunities to grow within the company
• Clear career progression
  
  and professional development opportunities
• Work-life balance
  
  initiatives to support your
  - being
• Training and development programs
  
  to help you achieve your career goals
• The opportunity to
  
  work with a diverse, multicultural team
  
  , with colleagues from all over the world

Life in Portugal:

Portugal offers a

unique lifestyle

with a

high quality of life

and a

fantastic
- life balance

. Known for its

mild climate

,

beautiful beaches

, and

rich history

, Portugal is an ideal place to live, work, and thrive.

Key benefits of living in Portugal include:

• Affordable living costs
  
  and competitive salaries
• A
  
  safe and peaceful environment
  
  with a low crime rate
• Vibrant culture
  
  with a rich history, art, and cuisine
• Access to
  
  stunning landscapes
  
  – from beaches to mountains
• Great public transport and infrastructure
• High quality healthcare
  
  and excellent public services
• A welcoming and
  
  multicultural environment
  
  , with many expats living and working in the country

Whether you're looking to grow your career or simply enjoy a better quality of life,

Portugal is an ideal place to take the next step in your journey

.

Apply Now

If you're a proactive,
- driven individual with a passion for leadership, we encourage you to apply today. Take the next step in your career with a

global leader in the BPO industry

and join a team that values your contributions, your development, and your success.

This is your chance to build a rewarding career while enjoying the amazing benefits that come with living and working in Portugal. Don't miss out – apply now and make your next career move a success