Team Leader Reconciliation & Investigation Lisboa

Overview

Team Leader Reconciliation & Investigation role at AZQORE SA. The Team Leader Reconciliation & Investigation will be responsible for leading the cash & securities reconciliation and investigation activities, supervising the team, and ensuring efficient services for clients.

Responsibilities

• The processing of cash & securities reconciliation & investigation.
• Supervision and controls of the processes.
• Management of the Reconciliation & Investigation team.
• Ensure that services delivered to Azqore clients are efficient and productive.
• Collaborate with colleagues to provide clients with technical expertise and solutions in a timely and accurate manner.
• Launch activity from scratch in Lisbon, working with the Swiss team.
• Based in Lisbon, Portugal (Av. Dom João II 43, 1990-084 Lisboa, Portugal).

Your Responsibilities

• Daily BAU: manage Cash & Securities Reconciliation and Investigation.
• Ensure operational efficiency, excellence, and low operational risk.
• Act as the escalation point for European clients on cash and securities reconciliation and investigations.
• Perform cash & securities reconciliation; investigate and follow up on breaks.
• Collaborate with internal/external stakeholders to ensure data accuracy.
• Analyze internal requests from front/middle office and third parties related to cash transfer activity.
• Prepare detailed reports and documents (KPI, statistics).
• Support audits and compliance checks related to reconciliation.
• Implement process improvements to enhance efficiency and security.

Other

• Leads Azqore Operations projects and initiatives as needed.
• Drive
  - border collaboration between Swiss and Portugal teams.
• Enhance client service standards and identify
  - add solutions.

Your core competencies

• Client Service Oriented & Strong Stakeholder Management Skills
  
  Leverage technical expertise to provide quality processing and solutions; maintain strong client/stakeholder communication.

• Risk Awareness Skills
  
  Ensure controls adhere to procedure with ISAE-audit focus; develop escalation and risk awareness in the team.

• Technical Skills/ Product Knowledge
  
  Excellent knowledge of reconciliation tools and the S2i core banking system; understand Azqore vision, objectives, and culture.

• Change Mindset & Emphasis on Quality
  
  Demonstrate a change mindset, challenge status quo, and promote process excellence.

• People Management
  
  Engage, influence and lead the Portuguese Reconciliation & Investigation team to achieve goals.

• Other
  
  Fluency in English and French; Bachelor degree (Master preferred) in Accountancy, Banking & Finance; 5+ years in Reconciliation & Investigation with 3+ years of people management; excellent communication and
  - border collaboration; rigorous,
  - oriented, adaptable and resilient.

Benefits

• 25 days of annual leave.
• Healthcare contribution and pension plan.
• 14-month salary structure (12 months + vacation + Christmas allowance).
• Meal card (Pluxee – €11. 60/day).
• Annual performance bonus.
• Hybrid work model – up to 2 days/week from home.
• Permanent contract in a stable environment.
• Ongoing training and development within Azqore and the Crédit Agricole Group.

About the recruitment process

• Talent Acquisition Partner will contact you for an initial discussion.
• If you proceed, you’ll meet the manager.
• Interview with Head of Global Operations and Deputy.
• HR interview to get to know you better.
• If progressing, a test on motivational levers (PULSIONS) may be required.

Inclusion and diversity

We are committed to diversity and inclusion, combat cognitive biases, and value gender representation. All positions are open to people with disabilities.

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Information Technology