Team Manager KYC | CSG

Company Description

Natixis in Portugal is a Centre of Expertise transforming traditional banking by developing innovative solutions for the business, operations and work culture of Groupe BPCE worldwide. It designs and delivers solutions for Corporate & Investment Banking and Asset & Wealth Management, and provides transversal services supporting all Group entities. With more than 3, 000 employees representing 46 nationalities, teams work across Information Technology, Banking Support Activities, and Compliance in an integrated, inclusive and cross‑functional way, supporting all business lines and platforms.

Job Description

We offer you the opportunity to join the Client Support Group, within the Operations department, in a challenging and engaging position. You will be responsible for the management and development of the Center of Excellence dedicated to KYC. This Center, located in Porto, is responsible for the onboarding of new clients and periodic reviews of existing clients across EMEA, APAC and America, as well as all supporting activities related to the KYC activity (Quality & Control, data management, tax and regulatory topics).

Responsibilities

• Take ownership of the production of the KYC periodic review chain under the supervision of the Porto team for Natixis and other group entities so that quality, efficiency, service and price objectives are met.
• Engage staff in change processes: skills development on technological innovations and regulatory requirements, implement the company’s strategy.
• Manage the team leaders of the Center of Excellence: manage priorities, talent scouting, perform yearly appraisals, define shared/individual goals, participate in staff recruitment.
• Engage staff to achieve long‑term performance goals in accordance with the strategy of the Financial Security and the Operations Department.
• Drive efficiency in the team and improve productivity and performance.

Other Responsibilities

• Identify client needs to integrate them into the development strategy of the Center of Excellence.
• Manage the relationship with the different stakeholders worldwide.
• Lead strategic projects under your responsibility to successfully develop the Center of Excellence.
• Be a driving force behind the identification and implementation of solutions allowing the Center of Excellence to handle a growing number of operations in accordance with regulatory requirements and improve operational efficiency.
• Enhance tools (production and reporting) and set analysis criteria to allow efficient management of operations.
• Promote digital and innovation solutions in day‑to‑day activities and in the transformation agenda.
• Identify and mitigate operational risks.

Qualifications

• 7 years of experience in a similar production position in the banking sector, ideally a CIB; significant experience in team leadership, change management, project management or business management.
• Familiar with KYC, sanctions & embargoes, anti‑money laundering and terrorist financing regulations.
• Strong leadership skills with ability to manage a team balancing production and transformation agenda in an agile mode.
• Strong ability to engage in transformation initiatives leading to change of organization, process optimization and tool automation to enhance employee, partner and customer journeys.
• Good interpersonal skills and strong negotiating capacity.
• Position based in Porto; some travel may be required in Portugal (to Lisbon) and abroad.
• Fluent in English and French is a plus.

Additional Information

Our workplace reflects the vibrant spirit of our locations, with initiatives such as a Green Transportation Budget, electric bikes and a flexible hybrid work policy. We promote wellbeing through the Honolulu Wellness Club, a Prayer Room, a Lactation Room, and themed villages that inspire creativity and collaboration. Through our ESG and DEI strategies, we are committed to being inclusive, caring and fair, ensuring every voice is heard and valued.

Seniority Level

Mid‑Senior level

Employment Type

Full‑time

Job Function

Other

Industries

Banking

EEO Statement

We will only consider English CVs.