TECH LEAD – APPLICATION SUPPORT (HYBRYD)

TECH LEAD – APPLICATION SUPPORT (HYBRYD)

Join to apply for the TECH LEAD – APPLICATION SUPPORT (HYBRYD) role at i
TRecruiter.

? Working Model: Porto, Portugal

⚠ Candidates must already live in Portugal

? Language Requirements: Fluent French and English

? Experience Levels: 3-6 years of experience

⚠ Instructions: Please send your CVs in English and make sure to include all skills and experience that match the requirements of the opportunity. This will significantly increase your chances of success.

We are looking for a Tech Lead – Application Support to join an Agile Squad dedicated to risk, reporting, rating and reinsurance solutions within the actuarial and compliance domain. You will work closely with business stakeholders, actuarial teams, and developers to enhance business‑critical systems, ensure reliable delivery, and support continuous improvement initiatives.

Important: Your CV must clearly show experience in application support, testing, SQL, Excel VBA, and working with business users in banking/insurance/actuarial environments.

About The Role

You will ensure effective system usage, support business and actuarial teams, contribute to product evolution, and lead testing efforts. This role sits within the Squad 4RS – Reporting, Risk, Rating & Reinsurance Solutions, part of the IT Actuarial & Compliance Tribe. The position includes product support responsibilities, Agile delivery involvement, and hands‑on testing and requirement analysis.

Key Responsibilities

• Understand business needs and ensure they shape the product roadmap
• Collaborate with the Product Owner on requirement analysis, workshops, and delivery planning
• Write user stories and acceptance criteria
• Support developers to ensure alignment with business expectations
• Participate in Agile ceremonies (planning, grooming, daily, review)
• Assist in persona creation, user journeys, story mapping
• Maintain functional documentation
• Communicate with business teams and tool vendors

Testing & Quality Assurance

• Define test strategies & scenarios
• Design, write, and execute test cases (expert level)
• Conduct
  - regression testing
• Track issues, qualify and prioritize defects, and ensure resolution
• Report on test execution progress

Production Support

• Monitor business processes
• Manage support requests & incidents (via JIRA)
• Track corrective maintenance and testing cycles
• Support occasional out‑of‑hours activities when required

Requirements

• 3–6 years experience, including 5+ years as Business Analyst in insurance/banking/actuarial context
• Degree (BSc/MSc) in Computer Science or related field

Technical Skills

• Expert knowledge of Excel with VBA
• Expert knowledge of SQL
• Strong experience with JIRA and Service
  Now
• Practical experience in software testing
• Knowledge of ITIL 4 practices
• Advanced experience with ALM‑Octane
• Practical knowledge of Gherkin
• Practical experience with BDD (Behavior‑Driven Development)
• Optional knowledge of. NET
• Optional additional SQL knowledge
• Optional experience with Microsoft Visio

Languages

• English: Fluent
• French: Fluent

Soft Skills

• Strong client orientation and service mindset
• Excellent communication (written & spoken)
• Autonomous, proactive, adaptable
• Strong organizational skills & attention to detail
• Fast learner & collaborative team player

Important

CV Must Clearly Include

• Banking/insurance/actuarial BA experience
• SQL + Excel VBA expertise
• Testing + Agile experience
• English & French fluency
• JIRA / Service
  Now experience

Keywords

• Tech Lead
• Application Support
• Actuarial Systems
• Testing / QA
• SQL / Excel VBA
• Agile / User Stories / BDD
• Risk & Reporting Platforms
• JIRA / Service
  Now / Octane