Tech Ops Engineer Porto

Tech Ops Engineer
Porto
Porto, Porto District, Portugal

About Reckon. ai

At Reckon. ai, we’re on a mission to revolutionize retail through the power of AI and computer vision. Our technology automates store operations and delivers
- time insights, helping retailers and FMCG companies optimize performance, reduce waste, and create smarter, more efficient stores.

We're growing fast and, to support our expansion, we’re expanding our Operation team with a skilled Tech Ops Engineer to bridge the gap between our technical platform and operational teams. You will play a key role in the rollout of our smart fridge solution to new clients, ensuring software setup, configuration, and testing are correctly executed. You will also support troubleshooting efforts, helping the operations team understand, diagnose, and resolve system errors in collaboration with the software engineering team.

This role is ideal for someone with strong backend experience who thrives in a
- paced environment and enjoys working closely with hardware, APIs, and
- world data flows.

• Support
  - live activities with new clients from a technical perspective (software configuration, connectivity, API integrations, etc. ).
• Perform and validate
  -
  - end software and system tests before and after deployments.
• Analyze
  - related errors reported by operations and identify root causes.
• Translate technical issues into actionable insights for
  - technical team members.
• Collaborate with the engineering team to escalate bugs or system issues effectively.
• Maintain clear documentation of processes, troubleshooting steps, and best practices.
• Act as the
  - to resource for
  - related aspects of client onboarding.

• 5+ years of
  - on experience with Python in production environments.
• Solid understanding of software engineering best practices, testing, and CI/CD workflows.
• Experience with at least one asynchronous framework (e. g. , Fast
  API, aiohttp, Quart, or Tornado).
• Familiarity with Web
  Sockets, MQTT, REST APIs, and HTTP/1. 1 and HTTP/2. 0 protocols—bonus points if you’ve worked with Io
  T devices or message brokers (e. g. , Mosquitto, EMQX, or Rabbit
  MQ).
• Comfort with Docker-based development and deploying to cloud environments (GCP preferred).
• Experience with basic debugging/log analysis and test workflows.
• Ability to translate technical language into contexts of business/operations.
• Comfortable working
  - functionally (Ops, Engineering, Clients).
• Strong attention to detail and
  - solving skills.
• Proficient in English (written and spoken).
• Proactive mindset, autonomy, and willingness to iterate fast.

• Experience working with edge devices;
• Familiarity with computer vision pipelines or
  - time image processing;
• Knowledge of Google Cloud Run, Pub/Sub, or Firebase;
• Contributions to
  - source projects or personal tech initiatives.
• Previous experience in a
  - paced startup or
  - driven operational environment.

• High-impact work: What you build will power autonomous retail experiences used daily.
• Growth environment: Be part of a startup where your code, ideas, and voice matter.
• Tech-driven culture: Collaborate with a strong, multidisciplinary team focused on quality and performance.
• Modern stack: We work with Python, Fast
  API, GCP, Docker, Pub/Sub, Web
  Sockets, MQTT, and edge devices.

Send your CV or Git
Hub profile, or reach out to us directly via Linked
In.

Let’s build the future of retail together.