Tech Support Specialist with Dutch - eMobility - Hybrid

Tech Support Specialist with Dutch - eMobility - Hybrid
Lisboa
Lisboa, Lisboa, Portugal

Location: Hybrid (Lisbon Area) Workload: Full-Time

Training is 100%
- site for the first 30 days in Corroios. Attendance is mandatory.

Position Overview

We are currently looking for a Tier 1 Technical Support Specialist fluent in Dutch to join a growing support team in the e
Mobility sector.

This is a strong opportunity for professionals who are
- oriented,
- focused, and ready to support users of a global electric vehicle charging platform.

Job Summary

As a Level 1 Technical Support Specialist in our e
Mobility call center, you will be the first point of contact for customers experiencing issues with EV charging stations. Your mission is simple and critical: resolve issues fast, minimize downtime, and deliver a
- quality customer experience.

You will handle basic troubleshooting, escalate complex cases, and support the smooth operation of EV charging infrastructure.

Main Responsibilities

Handle customer inquiries via phone, email, and chat related to EV charger functionality, connectivity, and usage

Perform
- level diagnostics (power status, network connectivity, user interface issues)

Guide customers through standard troubleshooting steps (resets, cable checks, app configurations)

Escalate unresolved or complex issues to Tier 2 support or field service teams with clear documentation

Contribute to knowledge base improvements and operational efficiency

Prioritize cases according to SLAs, warranty status, and issue criticality

Accurately log all interactions and technical findings in the ticketing system (e. g. , MS Dynamics 365 Customer Service)

Identify and report recurring technical issues to support trend analysis and product improvements

Stay up to date with EV charger models, firmware updates, and support procedures

Ensure compliance with safety and operational standards during all remote interactions

Candidate Profile

Fluency in Dutch

Good command of English

High school diploma or equivalent (technical education or certifications are a plus)

Experience in
- facing technical support (call center, technical helpdesk, or e
Mobility preferred)

Basic understanding of electrical systems, Io
T devices, and network troubleshooting (Wi-Fi, Ethernet, SIM-based connectivity)

Familiarity with EV charging standards (Type 2, CCS, OCPP) is an advantage

Strong communication skills, able to explain technical concepts to
- technical users

Comfortable using CRM and ticketing systems

Availability for
- based work, including weekends and holidays

Experience handling multiple support channels (chat, email, voice, back office) is a plus

Hybrid work readiness and residence in the Lisbon area

Work Schedule

Rotating shifts to ensure 24/7 coverage

Monday–Friday (08:00–17:00):
- site

All other shifts: remote

Compensation & Benefits

Base salary: €950 gross/month

Language allowance: €400/month

Meal allowance: €10. 20/day worked (up to €224. 40/month)

Transport allowance: €40/month

Fully paid training

Performance-based bonuses and allowances

Health insurance after 30 days

Why Apply?

Join a
- growing company in the customer experience and e
Mobility space

Work with a global technology brand

Receive structured training and real career progression opportunities

Benefit from a competitive compensation package and hybrid work model

By submitting your application, you consent to the processing of your CV and personal data for recruitment purposes, in accordance with the General Data Protection Regulation (GDPR).