Tech Support Specialist with German - eMobility - Hybrid

Tech Support Specialist with German - eMobility - Hybrid
Lisboa
Lisboa, Lisboa, Portugal

Location: Hybrid (Lisbon Area)

Workload: Full-Time

Training is 100%
- site for the first 30 days in Corroios. Attendance is mandatory.

Position Overview

We are currently looking for a Tier 1 Technical Support Specialist fluent in German to join a growing support team in the e
Mobility sector.

This is a strong opportunity for professionals who are
- oriented,
- focused, and ready to support users of a global electric vehicle charging platform.

Job Summary

As a Level 1 Technical Support Specialist in our e
Mobility call center, you will be the first point of contact for customers experiencing issues with EV charging stations.

Your mission is simple and critical: resolve issues fast, minimize downtime, and deliver a
- quality customer experience.

You will handle basic troubleshooting, escalate complex cases, and support the smooth operation of EV charging infrastructure.

Main Responsibilities

- Handle customer inquiries via phone, email, and chat related to EV charger functionality, connectivity, and usage

- Perform
- level diagnostics (power status, network connectivity, user interface issues)

- Guide customers through standard troubleshooting steps (resets, cable checks, app configurations)

- Escalate unresolved or complex issues to Tier 2 support or field service teams with clear documentation

- Contribute to knowledge base improvements and operational efficiency

- Prioritize cases according to SLAs, warranty status, and issue criticality

- Accurately log all interactions and technical findings in the ticketing system (e. g. , MS Dynamics 365 Customer Service)

- Identify and report recurring technical issues to support trend analysis and product improvements

- Stay up to date with EV charger models, firmware updates, and support procedures

- Ensure compliance with safety and operational standards during all remote interactions

Candidate Profile

- Fluency in German

- Good command of English

- High school diploma or equivalent (technical education or certifications are a plus)

- Experience in
- facing technical support (call center, technical helpdesk, or e
Mobility preferred)

- Basic understanding of electrical systems, Io
T devices, and network troubleshooting (Wi-Fi, Ethernet, SIM-based connectivity)

- Familiarity with EV charging standards (Type 2, CCS, OCPP) is an advantage

- Strong communication skills, able to explain technical concepts to
- technical users

- Comfortable using CRM and ticketing systems

- Availability for
- based work, including weekends and holidays

- Experience handling multiple support channels (chat, email, voice, back office) is a plus

- Hybrid work readiness and residence in the Lisbon area

Work Schedule

- Rotating shifts to ensure 24/7 coverage

- Monday–Friday (08:00–17:00):
- site

- All other shifts: remote

Compensation & Benefits

- Base salary: €950 gross/month

- Language allowance: €400/month

- Meal allowance: €10. 20/day worked (up to €224. 40/month)

- Transport allowance: €40/month

- Fully paid training

- Performance-based bonuses and allowances

- Health insurance after 30 days

Why Apply?

- Join a
- growing company in the customer experience and e
Mobility space

- Work with a global technology brand

- Receive structured training and real career progression opportunities

- Benefit from a competitive compensation package and hybrid work model

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