Technical & Sales Support (Italian Speaker) - Remote In Portugal W/ Relocation Viana do Castelo

Technical & Sales Support (Italian Speaker) - Remote In Portugal W/ Relocation
Viana do Castelo
Viana do Castelo, Viana do Castelo, Portugal

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Job Description:

We are recruiting for a client with an exciting project for the Italian market, offering aremote opportunity to work from home in mainland Portugal.

Start Date:05 June 2025

Contract:6 months (renewable)

Location:Remote from mainland Portugal

Languages Required

C2 Italian

English Solid B2 level

Key Responsibilities

Customer Interaction:Manage incoming inquiries via phone, email, and chat. Accurately log each case and ensure resolution within SLA.

Customer Satisfaction:Keep users informed on status and resolution timelines, aiming for high satisfaction ratings.

Post-Sales Support:Assist with deliveries, warranty processes, and refunds.

Sales Support:Recommend and promote products during inbound calls to boost revenue.

Sales Goals:Achieve quarterly sales targets while delivering excellent customer service.

Order Management:Follow up on customer requests and maintain complete records in CRM platforms in line with policies and procedures.

Candidate Profile

C2 Italian speaker with solid B2 English(mandatory)

Holds EU nationality or a Portuguese residence permit (visa holders are not eligible)(mandatory)

Minimum high school diploma(mandatory)

Strong communication skills, empathy, and customer focus

Tech-savvy with the ability to quickly learn tools and systems

Previous experience in customer service is preferred

Experience in sales is a plus

Availability to work on rotational shifts

Compensation & Benefits

Base Salary:1, 024 gross/month x 14 months

Performance Bonus:Up to 225 gross/month

Meal Allowance: 7. 23€ per workday (via meal card)

Transportation Bonus:20€ per month

Health Insurance: Included from day one (free after 6 months of contract)

Work Schedule

Monday to Saturday (including bank holidays)

Rotational shifts between 08:00 and 19:00 (8 hours/day)

Days Off: Sunday + 1 rotating day

Relocation Support (applied for candidates outside Portugal)

Reimbursement of Airfare at the end of the 6th month of the contract - up to 400 in Economy class

Room in a shared apartment for a maximum period of 12 months, with rent of 280, with all utility bills included (discounted directly from the payslip)

If you are interested in learning about a project for a Tech brand, what are you waiting for?