Technical & Sales Support (Italian Speaker) - Remote in Portugal w/ Relocation Porto

Technical & Sales Support (Italian Speaker) - Remote in Portugal w/ Relocation
Porto
Porto, Porto District, Portugal

Job Title: Technical & Sales Support (Italian Speaker) - Remote in Portugal w/ Relocation, Porto

Client:

Cross Border Talents

Location:

Porto, Portugal

Job Category:

Other

EU work permit required:

Yes

Job Reference:

1097ecb3cbb6

Job Views:

3

Posted:

23. 05. 2025

Expiry Date:

07. 07. 2025

Job Description:

We are recruiting for a client with an exciting project for the Italian market, offering a remote opportunity to work from home in mainland Portugal.

Start Date: 05 June 2025

Contract: 6 months (renewable)

Location: Remote from mainland Portugal

Key Responsibilities

• Customer Interaction: Manage incoming inquiries via phone, email, and chat. Log each case accurately and ensure resolution within SLA.
• Customer Satisfaction: Keep users informed on status and resolution timelines, aiming for high satisfaction ratings.
• Post-Sales Support: Assist with deliveries, warranty processes, and refunds.
• Sales Support: Recommend and promote products during inbound calls to boost revenue.
• Sales Goals: Achieve quarterly sales targets while delivering excellent customer service.
• Order Management: Follow up on customer requests and maintain records in CRM platforms according to policies and procedures.

Candidate Profile

• C2 Italian speaker with solid B2 English (mandatory)
• Holds EU nationality or Portuguese residence permit (visa holders are not eligible) (mandatory)
• Minimum high school diploma (mandatory)
• Strong communication skills, empathy, and customer focus
• Tech-savvy with the ability to quickly learn tools and systems
• Previous experience in customer service preferred
• Experience in sales is a plus
• Availability to work on rotational shifts
• Performance Bonus: Up to 225 gross/month
• Meal Allowance: 7. 23€ per workday (via meal card)
• Health Insurance: Included from day one (free after 6 months of contract)

Work Schedule

• Monday to Saturday (including bank holidays)
• Rotational shifts between 08:00 and 19:00 (8 hours/day)
• Days Off: Sunday + 1 rotating day

Relocation Support (for candidates outside Portugal)

• Reimbursement of airfare at the end of the 6th month of the contract - up to 400€ in Economy class
• Shared accommodation for up to 12 months, with rent of 280€ and utilities included (discounted from payslip)

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