Technical Account Management, Lead Lisboa

Overview

Technical Account Management (TAM) Lead at Mastercard / Dynamic Yield. As a TAM Team Lead, you’ll combine deep technical expertise with people leadership to deliver exceptional client experiences and drive team success.

What You’ll Do

• Client Success & Technical Leadership: become a
  - to expert on Dynamic Yield’s technical capabilities; guide clients through implementation, onboarding, and optimization; troubleshoot issues, provide strategic consultation, and ensure value delivery; collaborate with Engineering and Product teams to enhance customer outcomes; create documentation and tutorials to support client education.
• Team Leadership & Strategy: hire, onboard, and mentor a diverse team of TAMs; set goals, conduct performance reviews, and foster career growth; prioritize and delegate tasks, manage escalations, and monitor KPIs; champion customer success metrics like renewals and upsells; drive process improvements and
  - functional collaboration.

What You Bring

• Proven experience in technical
  - facing roles within Saa
  S or digital marketing; strong grasp of web technologies (Java
  Script, HTML, CSS) and mobile platforms (i
  OS, Android); demonstrated success in building and leading
  - performing teams; excellent communication skills across technical and
  - technical audiences; a
  - first mindset with a knack for solving complex problems; fluency in English and ability to thrive in
  - paced, global environments.

Corporate Security Responsibility

• All activities involving access to Mastercard assets, information, and networks come with inherent risk; every person working for, or on behalf of, Mastercard is responsible for information security and must abide by security policies and practices, ensure confidentiality and integrity of information, report suspected information security violations or breaches, and complete all periodic mandatory security trainings.

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Information Technology

Industries

• Financial Services
• IT Services and IT Consulting
• Technology, Information and Internet