Technical Account Management, Lead

Technical Account Management (TAM) Team Lead

Our Purpose: Mastercard powers economies and empowers people in 200+ countries and territories worldwide. We help build a sustainable economy where everyone can prosper by providing secure, simple, and smart digital payment solutions. Dynamic Yield, a Mastercard company, delivers personalization technology that empowers businesses to provide individualized experiences across web, mobile, email, kiosks, Io
T, and call centers.

About the Role

As a TAM Team Lead, you’ll combine deep technical expertise with people leadership to deliver exceptional client experiences and drive team success. You’ll lead a high‑performing, multicultural team while also acting as a Senior Technical Account Manager—consulting on product implementation, resolving complex issues, and ensuring our clients get the most from our solutions.

Responsibilities

• Be a go‑to expert on Dynamic Yield’s technical capabilities.
• Guide clients through implementation, onboarding, and optimization.
• Troubleshoot issues, provide strategic consultation, and ensure value delivery.
• Collaborate with Engineering and Product teams to enhance customer outcomes.
• Create documentation and tutorials to support client education.
• Hire, onboard, and mentor a diverse team of TAMs.
• Set goals, conduct performance reviews, and foster career growth.
• Prioritize and delegate tasks, manage escalations, and monitor KPIs.
• Champion customer success metrics like renewals and upsells.
• Drive process improvements and cross‑functional collaboration.

What You Bring

• Proven experience in technical client‑facing roles within Saa
  S or digital marketing.
• Strong grasp of web technologies (Java
  Script, HTML, CSS) and mobile platforms (i
  OS, Android).
• Demonstrated success in building and leading high‑performing teams.
• Excellent communication skills across technical and non‑technical audiences.
• A customer‑first mindset with a knack for solving complex problems.
• Fluency in English and the ability to thrive in fast‑paced, global environments.

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks carry inherent risk. Therefore, every person working for or on behalf of Mastercard is responsible for information security and must:

• Abide by Mastercard’s security policies and practices.
• Ensure the confidentiality and integrity of the information being accessed.
• Report any suspected information security violation or breach.
• Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.