Technical Account Management, Lead Lisboa

Technical Account Management, Lead
Lisboa
Lisboa, Lisboa, Portugal

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Technical Account Management, Lead, Lisbon

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Client:

Mastercard Data & Services

Location:

Lisbon, Portugal

Job Category:

Other

-

EU work permit required:

Yes

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Job Reference:

163e309b31d3

Job Views:

4

Posted:

01. 07. 2025

Expiry Date:

15. 08. 2025

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Job Description:

Our Purpose

At Mastercard, we’re building a world beyond cash—one that’s inclusive, digital, and accessible to everyone, everywhere. We harness the power of secure data, global networks, and bold innovation to help individuals, businesses, and governments unlock their full potential. Our culture is driven by our Decency Quotient (DQ)—a commitment to doing well by doing good—and we champion a workplace where every voice is valued and every difference makes us stronger.

About Dynamic Yield

Dynamic Yield, a Mastercard company, is a leading provider of personalization technology. Our platform empowers businesses to deliver individualized experiences across web, mobile apps, email, kiosks, Io
T, and call centers. With a strong focus on innovation and
- centricity, Dynamic Yield offers tools for
- time personalization, A/B testing, and product recommendations that drive measurable business outcomes. Our culture is rooted in collaboration, agility, and a shared passion for transforming digital experiences. We celebrate curiosity, encourage experimentation, and support each other in delivering excellence.

All About the Role: Technical Account Management (TAM) Team Lead

As a TAM Team Lead, you’ll combine deep technical expertise with people leadership to deliver exceptional client experiences and drive team success. You’ll lead a
- performing, multicultural team while also acting as a Senior Technical Account Manager—consulting on product implementation, resolving complex issues, and ensuring our clients get the most from our solutions.

What You’ll Do

Client Success & Technical Leadership

• Become a
  - to expert on Dynamic Yield’s technical capabilities.
• Guide clients through implementation, onboarding, and optimization.
• Troubleshoot issues, provide strategic consultation, and ensure value delivery.
• Collaborate with Engineering and Product teams to enhance customer outcomes.
• Create documentation and tutorials to support client education.

Team Leadership & Strategy

• Hire, onboard, and mentor a diverse team of TAMs.
• Set goals, conduct performance reviews, and foster career growth.
• Prioritize and delegate tasks, manage escalations, and monitor KPIs.
• Champion customer success metrics like renewals and upsells.
• Drive process improvements and
  - functional collaboration.

What You Bring

• Proven experience in technical
  - facing roles within Saa
  S or digital marketing.
• Strong grasp of web technologies (Java
  Script, HTML, CSS) and mobile platforms (i
  OS, Android).
• Demonstrated success in building and leading
  - performing teams.
• Excellent communication skills across technical and
  - technical audiences.
• A
  - first mindset with a knack for solving complex problems.
• Fluency in English and the ability to thrive in
  - paced, global environments.

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks come with an inherent risk to the organization. Therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard’s security policies and practices;
• Ensure the confidentiality and integrity of the information being accessed;
• Report any suspected information security violation or breach, and
• Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.