Technical Account Management Lisboa

Technical Account Management
Lisboa
Lisboa, Lisboa, Portugal

About the Company

Our client is a leading provider of personalization technology, empowering businesses to deliver individualized experiences across web, mobile apps, email, kiosks, Io
T, and call centers. With a strong focus on innovation and
- centricity, they offer solutions for
- time personalization, A/B testing, and product recommendations that drive measurable business outcomes. Their culture is rooted in collaboration, agility, and a shared passion for transforming digital experiences.

The Role

As a TAM Team Lead , you’ll combine deep technical expertise with strong people leadership skills to deliver outstanding client experiences and drive the success of a multicultural,
- performing team. In addition to guiding your team, you’ll act as a Technical Account Manager —supporting clients through implementation, troubleshooting, and optimization while ensuring they extract maximum value from the solutions.

What You’ll Do

Client Success & Technical Leadership

Act as a
- to expert on the company’s technical capabilities.

Guide clients through implementation, onboarding, and ongoing optimization.

Troubleshoot issues, provide strategic consultation, and ensure measurable value delivery.

Collaborate closely with Engineering and Product teams to improve customer outcomes.

Create documentation, tutorials, and best practices to support client education.

Team Leadership & Strategy

Lead, mentor, and grow a diverse team of TAMs.

Hire and onboard new team members while fostering a culture of excellence and collaboration.

Set goals, conduct performance reviews, and drive professional development.

Manage priorities, delegate tasks effectively, and handle client escalations.

Track and improve key customer success metrics (renewals, upsells, client satisfaction).

Drive process improvements and
- functional initiatives.

What You Bring

More than 2 years People Leadership Experience.

Proven track record in building and leading
- performing teams .

Strong experience in technical
- facing roles within Saa
S or digital marketing.

Solid project management skills , capable of managing multiple client accounts simultaneously.

Good grasp of web technologies (Java
Script, HTML, CSS) and mobile platforms (i
OS, Android).

Excellent communication skills with both technical and
- technical stakeholders.

A
- first mindset and strong
- solving abilities.

Fluency in English , with the ability to thrive in
- paced, global environments.

Benefits

Flexible Work: Find your balance with the opportunity for hybrid work, a flexible start time and access to four Work from Elsewhere weeks

Minimum 3 weeks vacation

Wellbeing benefits

Annual Bonus

Salary: 65. 000€ - 75. 000€