Technical Account Manager, Dynamic Yield (SaaS)

Technical Account Manager, Dynamic Yield (Saa
S)

Join to apply for the Technical Account Manager, Dynamic Yield (Saa
S) role at Mastercard.

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Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title And Summary

Technical Account Manager, Dynamic Yield (Saa
S)

Overview

As a API Implementation Manager/Technical Account Manager (TAM) at Dynamic Yield, you will be the primary technical contact for clients immediately after they sign a deal. You will guide them through onboarding, integration, and ongoing technical consulting to ensure they maximize the value of our platform. This role requires a unique blend of technical expertise, client‑facing skills, and strategic thinking to foster long‑term relationships and drive customer success.

Key Responsibilities

• Act as the technical bridge between Dynamic Yield and our clients, ensuring a seamless transition from sales to implementation.
• Lead the onboarding process, including technical integrations, migrations, and customization of the product to meet client needs.
• Provide ongoing technical guidance, training, and best practices throughout the client lifecycle.
• Partner closely with engineering, product, development and support teams to resolve technical issues and optimize client implementations.
• Maintain a portfolio of 15-25 clients, managing technical expectations and identifying opportunities for additional technical solutions.
• Assist clients in configuring APIs, troubleshooting issues, and understanding how to implement Dynamic Yield’s product effectively.

Who You Are

• Technical & Client‑Focused: You understand Java
  Script, HTML, CSS, and API configurations and can translate complex technical concepts for non‑technical users.
• A Strong Communicator: You can manage client expectations and proactively address technical challenges.
• Experienced in Account/Project Management: You have worked with multiple clients, ideally in Saa
  S, digital marketing, or e‑commerce.
• Strategic Thinker: You go beyond technical troubleshooting to identify new opportunities for feature development and product adoption.

Qualifications

• Bachelor’s degree in Computer Science or related field (or equivalent experience).
• Experience in a technical client‑facing role (TAM, Technical Consultant, Solutions Engineer, etc. ) or as a front‑end developer.
• Strong expertise in Java
  Script, HTML, CSS (Java is a plus).
• Experience with Saa
  S platforms, APIs, and digital marketing solutions is a plus.
• Familiarity with e‑commerce platforms and personalization strategies is preferred.

The role is hybrid in our Lisbon office (3 days per week).

Corporate Security Responsibility

• Abide by Mastercard’s security policies and practices;
• Ensure the confidentiality and integrity of the information being accessed;
• Report any suspected information security violation or breach, and
• Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.

Seniority level: Mid‑Senior level

Employment type: Full‑time

Job function: Sales and Business Development

Industries: Financial Services, IT Services and IT Consulting, and Technology, Information and Internet

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