Technical Account Manager EMEA Lisboa

They assist their customers in successfully transitioning from legacy to the newest settlement processes according to industry standards. They aim to constantly evolve roaming global services to drive more enterprise business and revenues.

Our client’s success is built on diverse strengths across different teams, functions, and geographies summarized in their company values:

• Open collaboration
• Driving innovation
• Customer commitment
• Growth mindset
• Deliver results

A Day in the Life of the Technical Account Manager

As the Technical Account Manager, you will be the
- to expert and trusted advisor for their Europe-based clients, delivering
- notch support and strategic insights to ensure a seamless customer experience.

So, how are they going to keep you busy?

• Manage the delivery service and implementation of clearing solutions for existing and new customers (mobile and network operators) in a timely and efficient manner
• Provide training and
  - implementation support
• Lead projects for new services and features and coordinate internal and external stakeholders
• Be the central point of contact for the company’s customers on their operational requests, understand issues, coordinate Root Cause Analysis and preventive actions when facing issues affecting customers
• Be involved in
  -
  - day support including resolution for clearing and BI analytics services
• Keep their customers satisfied by providing excellent service – monitoring SLA and pushing internally a proactive approach to anticipate any problem
• Monitor customers’ usages
• Ensure requests are handled efficiently by managing the service ticket flow
• Maintain regular communication with customers – customer reviews
• Take the coordination of the account management team for Operations, customer support, and project delivery
• Gather customers’ requirements and bring solutions in cooperation with Head of Operations and R&D when required
• Understand each client’s specificities and requirements for any change request
• Considered a company expert, be able to provide information about any details about operations and product features.
• Ensure strict
  - up and management of the timeline for ALL customer requests

What will make you eligible for this role?

• Experience with Roaming Data Clearing House is a must
• Understand Roaming scenarios and key processes and stakeholders involved on the Mobile operator side
• Knowledge of Wholesale Roaming workflow and billing principles
• Understand Roaming Discount Deals
• Knowledge of the key GSMA roaming documents
• Extremely organized and methodical
• Passionate about new technologies related to Mobile
• Experience as a technical account manager role – a must
• Experience with business intelligence tools and financial reporting – a plus
• Fluent in English, and any other language is an asset
• Excellent proficiency in MS Windows, Power
  Point, Word, Excel, Outlook
• Education requirement: University degree

Please ignore the salary stated as it is flexible.