Technical Account Manager - Porto

Technical Account Manager
Porto
Porto, Porto District, Portugal

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Role Overview

The Technical Account Manager (TAM) ensures clients' successful onboarding, integration, and support using our inventory optimization solution. This hands-on, technical role bridges client engagement with data and system expertise, requiring coding proficiency and strong communication skills.

Key Responsibilities

Client Collaboration: Partner with clients to define and document their data integration needs.
Educate clients on data requirements, formats, and best practices.
Data Integration & Validation: Support clients in extracting and validating data, ensuring accuracy and integrity. Conduct detailed analysis of initial data sets, addressing discrepancies proactively.
Technical Configuration & Automation: Build and optimize SQL queries, API requests, and configure internal tools. Design scripts and workflows to automate routine data extraction processes.
Pre-Sale & Post-Sale Support: Provide technical insights during
- sales to demonstrate how our solutions align with client needs. Deliver ongoing support to ensure successful solution implementation and adoption.

Requirements

Tech Skills & Qualifications

4+ years in technical roles like TAM, Data Analyst, or Developer.
Proficiency in SQL, scripting (Python/Ruby), and data processing.
Experience with APIs, ERP, and BI applications.
Familiarity with YAML, JSON, ERPs, databases, and ETL data pipelines.
Bachelor’s degree in Computer Science, Information Technology, Industrial and Management, or related fields.
Fluent in Spanish and English.

Soft Skills

3+ years in
- facing roles providing technical support, consultancy, solutions, or account management.
Ability to translate technical concepts for
- technical stakeholders effectively.
Team player with a
- do attitude.