Technical Account Manager Viseu

Technical Account Manager
Viseu
Viseu, Viseu District, Portugal

SIBS exists to make what was once complicated simpler. Therefore, today when we think of a financial transaction, we always think of something that is done with the mere press of a button or the swipe of a card.

With more than four decades of existence and a success story guided by technological innovation and competitiveness, we are an international reference and one of the largest electronic payment processors in Europe and Africa. Among the
- known brands we highlight MULTIBANCO, MB NET and MB WAY. And so that we continue to innovate, year after year, the SIBS Group studies and develops new solutions that make the lives of all of us, people and companies, even simpler. We are constantly looking for professionals who make this commitment and have the ability to perform functions in demanding, challenging and technologically innovative environments.

We are looking for a Technical Account Manager (International Business), to join our Operations and Customer Service Department, at SIBS!

Requirements:

• Bachelor's degree in Computer Science, Information Technology, or a related field;
  
  
• 3+ years of experience in a technical account management, customer support, or related role within the fintech industry;
  
  
• In-depth knowledge of payment gateways and smart
  POS, soft
  POS services, with experience in API integrations;
  
  
• Strong analytical and
  - solving skills, with the ability to troubleshoot complex technical issues;
  
  
• Exceptional communication and interpersonal skills, with fluency in English - additional languages are a plus;
  
  
• Proven ability to manage multiple accounts and projects simultaneously;
  
  
• Ability to work in a
  - cultural environment;
  
  
• Strong
  - focused mindset with a proactive approach to client engagement;
  
  
• Technical aptitude for understanding and conveying complex information clearly;
  
  
• Familiarity with CRM tools and project management software;
  
  
• Ability to work collaboratively in a
  - paced environment.

Role:

• Resolve and track tickets for Clients, facilitating their resolution with other SIBS teams as needed;
  
  
• Participate in meetings and calls with Clients to investigate and support incident resolution;
  
  
• Propose recommendations and best practices implementation, whenever appropriate;
  
  
• Propose and monitor relevant service KPIs to ensure a high level of service quality and support for these Clients;
  
  
• Identify andrecommend process improvements with significant impact on Client satisfaction;
  
  
• Ensure closecollaboration with the onboarding team to guarantee that all relevant information about implemented solutions is accessible for the support phase
  - launch;
  
  
• Collect and organize relevant information that allows a better understanding of clients business and needs;
  
  
• Create and nurture partnership relationships with key contacts on the Client’s side to expedite the resolution of any constraints that may arise.

Benefits:

• Opportunity to develop innovative projects with a direct impact on society, in a growing company that has invested in technological innovation for over 40 years;
  
  
• Access to a set of attractive benefits:
  
  Food Allowance above average market values;
  
  Insurance Package;
  
  Mobile Communications Package;
  
  Access to protocols with various partners;
  
  
• Prospects for professional development and growth;
  
  
• Excellent work environment.