Technical Account Manager Lisboa

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Duty

Pager
Duty, Inc. (NYSE:PD) is a global leader in digital operations management. Pager
Duty is essential for delivering
- on digital experiences to modern businesses.

Overview

Pager
Duty is seeking a Technical Account Manager to join our
- focused team. As Technical Account Manager, you will partner with Customer Success Management and Professional Services to serve as the primary technical advisor to assigned enterprise customers for all Digital Operations initiatives, translating business goals into clearly defined technical implementation project plans. This is a
- generating role where you’ll apply
- depth knowledge of the Pager
Duty platform to design workflows and integrations that optimize and modernize operations for enterprise companies undergoing digital transformation. The ideal candidate has extensive technical expertise with enterprise environments and a passion for strategic technical consulting.

Key Responsibilities

• Lead discovery sessions with large enterprise customers to assess and analyze inefficiencies in tooling, processes, and operations within and outside of Pager
  Duty
• Develop custom Pager
  Duty architectural and integration designs that support
  - ' business and technology initiatives while accounting for enterprise environment complexities
• Translate architectural and integration designs into strategic implementation project plans and assist in execution
• Serve as
  - ' primary technical point of contact to answer and triage technical questions and influence product adoption
• Own and increase product adoption metrics across multiple enterprise customers in collaboration with Customer Success Managers on
  - scale onboardings

Basic Qualifications

• 5+ years of experience in technical consulting, solutions architecture, or technical account management with enterprise customers
• Deep understanding of Digital Operations platforms and how they fit within larger enterprise technology ecosystems
• Proven ability to design custom integrations using APIs and technical best practices
• Experience translating business requirements into technical implementation project plans

Preferred Qualifications

• Experience with Pager
  Duty or similar Digital Operations tools
• Strong automation skills for creating tools to accelerate repetitive tasks and customer implementations
• Ability to collect and organize feature requests while balancing customer needs with product roadmap priorities
• Experience with
  - scale enterprise onboardings and customer lifecycle initiatives
• Technical expertise in enterprise tooling, processes, and operations optimization
• Experience with automation; Rundeck is a plus

Hybrid Approach

This role is expected to come into our Lisbon office 2 days per week.

Location Restrictions

Pager
Duty operates a hybrid work model with offices in 8 major cities. Cannot employ candidates residing in certain locations; see official postings for full details. Candidates must reside in an eligible location, which varies by role.

What We Offer

• Competitive salary
• Comprehensive benefits package from day one
• Flexible work arrangements
• Company equity*
• ESPP (Employee Stock Purchase Program)*
• Retirement or pension plan*
• Generous paid vacation time
• Paid holidays and sick leave
• Dutonian Wellness Days
• Paid parental leave: 22 weeks for pregnant parent, 12 weeks for
  - pregnant parent
• Paid volunteer time off: 20 hours per year

About Pager
Duty

Pager
Duty, Inc. (NYSE:PD) is a global leader in digital operations management. The Pager
Duty Operations Cloud is an AI-powered platform that enables business resilience and operational efficiency for enterprises. Pager
Duty is Great Place to Work-certified and widely recognized for workplace excellence.

Pager
Duty is committed to creating a diverse environment and is an equal opportunity employer. By submitting an application, you confirm that you have read and understand Pager
Duty-'s Privacy Policy. If you require accommodations, please email accommodation@pagerduty.com.

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Sales and Business Development
• Industries: Software Development