Technical Consultant (German Speaker) Lisboa

Technical Consultant (German Speaker)
Lisboa
Lisboa, Lisboa, Portugal

Is technical support a new field that you want to gain expertise in and achieve your career goals? The good news is that this company is recruiting based on soft skills, regardless of your field of studies – they will train you in every aspect of the job. Whatever your profile and experience, you will have the opportunity to make a difference!

Your responsibilities as a Technical Consultant will include:

1. Providing support to customers by responding to inbound requests and documenting relevant case information.
2. Assisting users with
   - sales, general inquiries, and technical support issues via phone, email, or social media channels.
3. Adapting the brand's voice and tone for interactions on both private (phone, email, chat) and public (social media, forums,
   - commerce reviews) channels.
4. Ensuring excellent customer satisfaction by responding in an appropriate and friendly manner.

Skills, qualifications, and interests needed to succeed in this role include:

• A native level of German and a good level of English.
• Ideally having a sales or a commercial background.
• Preferably having previous experience in customer service or credit recovery.
• Being an attentive listener, comfortable and skillful at communicating with people.
• Having a drive for excellence and professionalism.
• Being a team player and committed to your work.
• Excitement about intercultural communication and the expatriate lifestyle.
• Living in or willing to relocate to Portugal for an international career and life experience.
• Having a valid Portuguese work permit (required).

What’s in it for you?

• CDI contract - 3 months of trial period.
• Working hours: Monday to Sunday, rotating shifts from 8 am to 5 pm.
• A package in line with the market: 1100€ gross/month (paid 14x), +100€/month performance bonus, up to 100€ performance bonus, meal vouchers of 7. 23€/workday, reimbursement of some transportation costs, private health insurance, and dental plan (after six months).
• If you live outside Portugal: reimbursement (up to 400€) of initial flight ticket after 6 months with the company + 12 months of accommodation in a shared flat provided by the company (rental fee to pay).
• Opportunity to be part of a challenging and
  - paced environment.
• Possibility to collaborate with some of the biggest brands in the industry.
• A multicultural and international environment.
• Fully paid training, professional development, and career advancement opportunities.

Your Future Company:

Founded by two French entrepreneurs in 2000, this startup has grown into a global brand. Their growth and
- oriented services are acknowledged by progressive brands and leading companies. They are now one of the biggest international customer experience solution providers, with more than 75, 000 multilingual employees across over 50 countries. They are looking for new members to join their journey in their Lisbon hub.

What should you expect from living in Lisbon?

• A colorful city view and a rich cultural history.
• Pros of living in a European capital on a budget.
• Delicious Portuguese cuisine and famous café culture.
• Friendly people, good vibes, and a lively urban life.
• Warm climate
  - round and sunny beaches next to the Atlantic.
• A large English-speaking local community and international environment.

Is this project not the best fit for you? Feel free to check our other opportunities or send us your CV to be considered for future projects.