Technical Customer Service with Norwegian (Lisbon) Lisboa

Technical Customer Service with Norwegian (Lisbon)
Lisboa
Lisboa, Lisboa, Portugal

Join a leading global travel & tourism brand and help deliver excellent service experiences to customers across the world! As a Norwegian-speaking Customer Service Representative, you’ll be at the heart of providing reliable, professional, and friendly support.

Location: Lisbon, Portugal
Work model: On-site
Employment type: Fixed-term (6 months) with possibility of extension/permanent contract
Industry: Travel & Tourism | Customer Support | BPO
Languages: Norwegian (C2) & English (B2+)
Compensation: Base salary +
- based incentives

Responsibilities:

Handle customer interactions via phone, email, live chat, and social media
Provide accurate information and assistance in line with company policies
? Support users with product/service inquiries and basic technical troubleshooting
Accurately document case details in internal systems
Escalate unresolved issues to the appropriate teams when needed
Collaborate with colleagues and technical teams for case resolution
? Manage your queue of service tickets and prioritize effectively
Share feedback to improve service processes

Requirements:
Native/fluent in Norwegian (C2), fluent in English (B2 or higher)
Excellent communication skills across multiple channels
Basic understanding of customer service best practices
Problem-solving mindset and adaptability
Ability to quickly learn new tools and processes
Team-oriented with strong attention to detail and task management
Willing to work in a dynamic, evolving environment

Offer Includes:
Work with a leading global brand in the travel industry
Competitive base salary + performance bonuses
Career growth opportunities within the BPO industry
Supportive and collaborative team culture
Access to exclusive travel perks and discounts
And much more!

Excited to support travelers worldwide while growing your international career in sunny Lisbon? Apply now!

#Norwegian
Jobs #Customer
Service #Lisbon
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Abroad #Travel
Industry #BPOJobs #Support
Roles #Scandinavian
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