Technical Customer Service with Norwegian

Technical Customer Service with Norwegian
Lisboa
Lisboa, Lisboa, Portugal

Join a leading global travel & tourism brand and help deliver excellent service experiences to customers across the world! As a Norwegian-speaking Customer Service Representative, you’ll be at the heart of providing reliable, professional, and friendly support.

Location: Lisbon, Portugal
Work model: On-site
Employment type: Fixed-term (6 months) with possibility of extension/permanent contract
Industry: Travel & Tourism | Customer Support | BPO
Languages: Norwegian (C2) & English (B2+)
Compensation: Base salary +
- based incentives

? Responsibilities:

? Handle customer interactions via phone, email, live chat, and social media
? Provide accurate information and assistance in line with company policies
? Support users with product/service inquiries and basic technical troubleshooting
? Accurately document case details in internal systems
? Escalate unresolved issues to the appropriate teams when needed
? Collaborate with colleagues and technical teams for case resolution
? Manage your queue of service tickets and prioritize effectively
? Share feedback to improve service processes

? Requirements:
✔ Native/fluent in Norwegian (C2), fluent in English (B2 or higher)
✔ Excellent communication skills across multiple channels
✔ Basic understanding of customer service best practices
✔ Problem-solving mindset and adaptability
✔ Ability to quickly learn new tools and processes
✔ Team-oriented with strong attention to detail and task management
✔ Willing to work in a dynamic, evolving environment

? Offer Includes:
? Work with a leading global brand in the travel industry
? Competitive base salary + performance bonuses
? Career growth opportunities within the BPO industry
? Supportive and collaborative team culture
✈ Access to exclusive travel perks and discounts
? And much more!

Excited to support travelers worldwide while growing your international career in sunny Lisbon? Apply now! ?

#Norwegian
Jobs #Customer
Service #Lisbon
Jobs #Work
Abroad #Travel
Industry #BPOJobs #Support
Roles #Scandinavian
Jobs #Relocation
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