Technical Customer Support - French Speaking - Lisbon Portugal Lisboa

Technical Customer Support - French Speaking - Lisbon Portugal
Lisboa
Lisboa, Lisboa, Portugal

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Technical Customer Support - French Speaking - Lisbon Portugal, Lisbon

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Client:

Dila Recruitment

Location:

Lisbon, Portugal

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

867282298a87

Job Views:

3

Posted:

15. 05. 2025

Expiry Date:

29. 06. 2025

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Job Description:

Ready for a career move that feels right? At Dila Recruitment, you're more than just a resume. We offer a deeply personal recruitment experience, taking the time to understand your individual aspirations. Plus, our team of recruiters lives and works internationally, providing you with access to a wider range of global opportunities and a nuanced understanding of different markets.

Are you a
- savvy problem solver fluent in French? Become part of our expanding international team in Lisbon, Portugal as a Technical Customer Support Representative. Leverage your technical skills and French language proficiency in a vibrant, collaborative environment where every contribution counts. Grow your career supporting a
- renowned global brand while experiencing the unique energy of one of Europe’s most exciting cities.

About the Technical Customer Support Role – French Speaking – Lisbon, Portugal

As a French Speaking Technical Customer Support Representative, you will be the first point of contact for French-speaking customers, delivering
- class technical support and customer service across phone, email, chat, and social media. Your core responsibilities include troubleshooting technical issues, providing detailed information on products and services, and ensuring a smooth, positive customer experience. If you are a skilled communicator, enjoy tackling technical challenges, and thrive in an inclusive team environment, this Lisbon-based role is ideal for you!

Position: Customer Service Representative

Location: Lisbon, Portugal

Work model: on site

Employment type: fixed term (6 months) with possibility of extension / permanent contract

DUTIES AND RESPONSIBILITIES:

• Handle customer interactions across various communication channels, including phone, email, live chat, and social media.
• Provide clear and accurate information in response to customer inquiries, following established company policies and procedures.
• Assist with general questions, product or service information, and basic technical support.
• Respond to incoming customer requests and accurately document relevant case details in the appropriate systems.
• Escalate complex or unresolved issues to the appropriate internal teams or
  - level support as necessary.
• Collaborate with colleagues and technical teams to resolve customer concerns and ensure proper case closure.
• Manage a personal queue of service tickets, prioritize tasks, and follow guidance from supervisors.
• Offer feedback to improve service processes and contribute to team knowledge sharing.

REQUIREMENTS:

• Strong verbal and written communication skills across various platforms (phone, email, chat, social media).
• Basic understanding of customer service principles and the ability to follow standard procedures.
• Ability to handle technical inquiries and troubleshoot common issues with guidance.
• Ability to quickly learn new software and technologies
• Effective
  - solving skills and the ability to work collaboratively in a
  - oriented environment.
• Organized,
  - oriented, and able to manage multiple tasks simultaneously.
• Willingness to learn and adapt in a
  - paced or evolving support environment.

OFFER:

• Opportunity to work with a leading global travel & tourism brand
• Competitive salary with
  - based incentives
• Professional growth opportunities within the BPO industry
• Collaborative and supportive work environment
• Access to exclusive travel perks and discounts
• And many more!

Apply Today – Join Our French Speaking Tech Support Team in Lisbon

Are you passionate about technology and customer happiness? Ready to use your French fluency and technical aptitude to launch or grow your career in a dynamic international workplace? Submit your CV and application in English today. Make an impact as part of our Lisbon team, helping customers and travelers from across the globe!