Technical / Developer Support Engineer Lisboa

Technical / Developer Support Engineer
Lisboa
Lisboa, Lisboa, Portugal

Responsibilities

1. Response and Resolution: Own, investigate, and resolve complex customer technical issues. Act as an advisor, collaborate across teams, and leverage troubleshooting tools and practices.
2. Readiness: Lead in building communities with peer delivery roles. Share knowledge through readiness programs, technical coaching, and mentoring.
3. Technical Proficiency: Deepen technical and professional skills to resolve complex customer issues through ongoing training and readiness.
4. Product/Process Improvement: Collaborate with Microsoft Engineering/Supportability teams to investigate product defects and develop automation and diagnostic tools to enhance Microsoft products.

Qualifications

Required Qualifications:

• Bachelor's degree in Computer Science, IT, or related field AND 3+ years of technical support, consulting, or IT experience
• OR 5+ years of relevant experience
• OR equivalent experience

Cyber
Defender Mindset: A proactive, collaborative,
- centric approach to anticipate, prevent, and mitigate cybersecurity threats, moving beyond reactive issue resolution.

Technical Skills:

• Proficiency in programming languages such as C#, C++, Java
  Script, Java, or similar.
• Experience with REST APIs and the Microsoft Graph.
• Network debugging skills using tools like Wire
  Shark.

Preferred Qualifications:

• Certifications like CISSP, Comp
  TIA Security+, ISC2 CC, etc.
• Customer Service training or experience.
• Effective communication skills with technical and business audiences.
• Experience supporting
  - level customers.
• Knowledge of Purview Compliance, Exchange, Office 365, and
  - platform environments.
• Experience with Service Fabric or Cloud Services.
• Fluent in Portuguese or Spanish; confident in English.

Note: Ability to meet security screening requirements, including Microsoft Cloud Background Check, is mandatory.

Microsoft is an equal opportunity employer and provides accommodations for applicants with disabilities.