Technical Product Specialist (French-Speaking) - Digital Ads

Technical Product Specialist (French-Speaking) - Digital Ads

Be among the first 25 applicants.

Job Type: Full-time | Location: Lisbon, Portugal | Employment Type: On-Site | Language Requirements: French (Required), English (B2).

Job Description

We’re a global technology and services leader that powers the brands of the future, helping well‑known brands improve their businesses with technology and integrated solutions in over 70 countries. If you’re looking to grow and be inspired, as a Technical Support Digital Ads in Lisbon, Portugal (On‑Site), you will support our client’s social media areas, ensure client guidelines, promote and participate in service improvements for all users.

Career growth and personal development

We provide training, cutting‑edge technologies, and continuous support. About 80% of managers and leaders are promoted from within, supported by free learning and leadership development programs.

What You Will Do In This Role

• Take an active role in continuously seeking initiatives to enhance service and improve user experience.
• Handle and resolve end‑to‑end product troubleshooting and customer support for our client advertising products across email and chat channels.
• Own and drive query resolution through collaboration within Product Operations & Engineering groups to resolve all types of generic, technical or product queries.
• Drive overall Customer Satisfaction metrics, ensuring service quality through case journey and providing regular updates across touch points.
• Achieve adherence to service levels across channels and impact resolution times for end customers.
• Partner with in‑house technical specialists to educate advertisers on product features and common issue types.

Your Qualifications

• Fluent verbal and written in French (C1).
• Fluent verbal and written in English (B2).
• Degree in Marketing or related field.
• Experience in Digital Marketing.
• Experience managing paid campaigns (mandatory).
• Experience in a contact centre / service program for an advertising tech company.
• Ability to work as a team member and independently.
• Familiarity with social media products and basic understanding of digital advertising.

If you feel you don’t check every box, we still encourage you to apply. We’ll do our best to match you with the right job.

What’s In It For You

• Competitive salary (base and additional bonuses).
• Central location in Lisbon, Portugal.
• Bring‑a‑friend (referral) bonus opportunities.
• Full paid training on the company and the project you’ll be working on.
• Career development programs, specialized courses, and language classes.

Experience the best version of you!

If this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why over 440k game‑changers worldwide call Concentrix their employer of choice.

Concentrix is an equal‑opportunity employer

We're proudly united as one team, one company, globally. We're committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment. All our recruitment practices are based on business needs, job requirements, and professional qualifications, without regard to race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, national origin, disability, or any other classification protected by applicable national laws.

Eligibility to work

In accordance with Portugal’s law, only applicants who are legally authorized to work in Portugal will be considered for this position.

Location: PRT Lisbon – Av. Mediterraneo, N°1

Language Requirements: French (Required)

Time Type: Full‑time

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