Technical Product Specialist (German-Speaking) - Digital Ads

Technical Product Specialist (German-Speaking) - Digital Ads

Join to apply for the Technical Product Specialist (German-Speaking) - Digital Ads role at Concentrix.

Job Description

We’re a global technology and services leader that powers the brands of the future. We help
- known brands improve their businesses with technology and integrated solutions, in over 70 countries. And we’re proud to be recognized with awards such as "World's Best Workplaces, " “Best Companies for Career Growth, ” and “Best Company Culture. ”

As a Technical Support Digital Ads in Lisbon, Portugal (On‑Site) you will support our client’s different areas of social media, ensuring client guidelines are followed, promoting, and actively participating in service improvements for all users.

At Concentrix, we offer extensive training, cutting‑edge technologies, and continuous support. About 80% of our managers and leaders have been promoted from within. We provide free learning and leadership development programs to help you achieve the career you envision.

What You Will Do In This Role

• Take an active role in continuously seeking initiatives to enhance service and improve the overall user experience.
• Handle and resolve end‑to‑end product troubleshooting and customer support for our client advertising products, handling case volumes across email and chat channels.
• Own and drive query resolution through collaboration within house Product Operations & Eng groups to resolve all types of generic, technical or product queries.
• Drive overall Customer Satisfaction metrics, ensuring service quality through case journey and providing regular updates across touch points.
• Drive adherence to service levels across channels and achieve Best in Class productivity, impacting resolution times for end customers.
• Partner with in‑house technical specialists to educate advertisers on product features and common issue types.

Your Qualifications

• Fluent verbal and written German (C1).
• Fluent verbal and written English (B2).
• Degree in Marketing or related field.
• Experience in Digital Marketing.
• Experience in paid campaign management (mandatory).
• Experience in a Contact Centre, Service program for any Advertising Tech company.
• Ability to work as a team member and independently.
• Fluency with any social media product usage and basic understanding of digital advertising.

What’s In It For You

• Competitive salary (base and additional bonuses).
• Central location in Lisbon, Portugal.
• Bring‑a‑friend (referral) bonus opportunities.
• Full paid training on the company and the project you’ll be working on.
• Career development programs, specialized courses, and language classes.

Experience the best version of you!

If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why over 440k+ game‑changers worldwide call Concentrix their “employer of choice. ”

Concentrix is an equal‑opportunity employer. We are proudly united as one team, one company, globally. We’re committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment. All our recruitment practices are based on business needs, job requirements, and professional qualifications, without regard to race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, national origin, disability, or any other classification protected by applicable national laws.

Eligibility to work

Only applicants who are legally authorized to work in Portugal will be considered for this position.

Location

PRT Lisbon – Av. Mediterraneo, N°1

Language Requirements

German (Required)

Time Type

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Reference Code

R1675192