Technical Product Specialist (Spanish-Speaking) - Digital Ads

Technical Product Specialist (Spanish-Speaking) - Digital Ads

Join to apply for the Technical Product Specialist (Spanish‑Speaking) - Digital Ads role at Concentrix.

Job Title

Technical Product Specialist (Spanish‑Speaking) - Digital Ads

Job Description

Experience the power of a game‑changing career. We’re a global technology and services leader that powers the brands of the future. We help well‑known brands— the ones you use every day—improve their businesses with technology and integrated solutions in over 70 countries. We’re proud to be recognized with awards such as "World's Best Workplaces, " "Best Companies for Career Growth, " and "Best Company Culture, " year after year.

If you’re looking to grow and be inspired, as a Technical Support Digital Ads in Lisbon, Portugal (On‑Site) you will use your skills, supporting our client’s different areas of social media and actively participating in the service improvements provided to all users.

We’ll give you all the training, cutting‑edge technologies, and the continuing support you’ll need to succeed. At Concentrix, there’s a real career and personal growth potential. About 80% of our managers and leaders have been promoted from within. We offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career you’ve always envisioned.

What You Will Do In This Role

• From the beginning, take an active role in continuously seeking initiatives to enhance service and improve the overall user experience.
• Handle and resolve end‑to‑end product troubleshooting and customer support for our client advertising products across email and chat channels.
• Own and drive query resolution through collaboration within house Product Operations & Eng groups to resolve all types of generic, technical or product queries.
• Drive overall Customer Satisfaction metrics by ensuring service quality through case journey and providing regular updates across touch points.
• Drive adherence to service levels across channels and achieve Best in Class productivity, impacting resolution times for the end customer.
• Partner with in‑house technical specialists to educate advertisers on product features and common issue types.

Your Qualifications

• Fluent, verbal and written in Spanish (C1).
• Fluent, verbal and written in English (B2).
• Degree in Marketing or a related field.
• Experience in Digital Marketing.
• Experience managing paid campaigns (mandatory).
• Experience in a Contact Centre or Service program for any Advertising Tech company.
• Ability to work as a team member, as well as independently.
• Fluent with any social media products usage and basic understanding of digital advertising.

If you feel you don’t check every box, we still encourage you to apply. We’ll do our best to match you with the right job, whether it’s this or another role.

What’s In It For You

• Competitive salary (base and additional bonuses).
• Central location in Lisbon, Portugal.
• Bring‑a‑friend (referral) bonus opportunities.
• Full paid training on the company and the project you’ll be working on.
• Career development programs, specialized courses, and language classes.

Experience the best version of you!

If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why over 440k+ game‑changers around the globe call Concentrix their "employer of choice. "

Concentrix is an equal‑opportunity employer

We’re proudly united as one team, one company, globally. We are committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment. All our recruitment practices are based on business needs, job requirements, and professional qualifications, without regard to race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, national origin, disability, or any other classification protected by applicable national laws.

Eligibility to work

Only applicants who are legally authorized to work in Portugal will be considered for this position.

Location

PRT Lisbon - Av. Mediterraneo, N°1

Language Requirements

Spanish (Required)

Time Type

Full‑time

Job ID

R1675195