Technical Program Manager, Localisation - AI Products Lisboa

Technical Program Manager, Localisation - AI Products
Lisboa
Lisboa, Lisboa, Portugal

Social network you want to login/join with:

Technical Program Manager, Localisation - AI Products, Lisbon

col-narrow-left

Client:

Location:

Lisbon, Portugal

Job Category:

Other

-

EU work permit required:

Yes

col-narrow-right

Job Reference:

7967042c212c

Job Views:

5

Posted:

30. 06. 2025

Expiry Date:

14. 08. 2025

col-wide

Job Description:

Job Description

Join our Localization Program Management team at Zendesk! We are looking for a proactive and adaptable Localization Technical Program Manager to enhance the experience of our international users across all our products, including our growing portfolio of AI-powered features. In this key role, you will partner closely with our expanding AI product and engineering teams based here in Lisbon, as well as our global product development partners, to ensure our software is accessible, relevant, and engaging for users in over 160 countries and territories. If you possess a strong understanding of machine learning concepts and are passionate about crafting exceptional localized experiences for a diverse range of software features, thriving in a collaborative and
- paced environment, we encourage you to apply and help us make all our products accessible and valuable to everyone, everywhere!

WHAT YOU'LL BE DOING

Build relationships with product teams, educating them on localization processes, and advocating for global users.

As the subject matter expert for the assigned product areas, with a strong focus on AI features, ensuring timely,
- effective, and scalable delivery.

Design, implement, and optimize scalable localization frameworks tailored to AI-powered features, ensuring that AI-driven outputs are culturally and linguistically appropriate.

Own and support global
- team coordination, project management, and be able to swiftly prioritise and
- task based on severity level and strong business judgement.

Implement localization strategies that support global expansion efforts.

Establish quality standards for localised content including AI outputs and contribute to implementing quality assurance processes.

Analyse localization performance metrics to identify areas for improvement.

WHAT YOU BRING TO THE ROLE

Bachelor’s degree in Linguistics, Computer Science, Computational Linguistics, Localisation, or related field.

5+ years of experience in localization program management, with at least 2+ years focused on AI features

Ability to operate independently in a
- paced, ambiguous, and global environment with shown success in project management, execution, and
- tasking.

Experience collaborating with AI teams or working on products with embedded AI features

Experience communicating across a variety of
- functional collaborators and leadership, working across time zones and international offices

Deep understanding of software development lifecycle

Familiarity with internationalisation standards such as Unicode and CLDR

Fluency in English; Fluency in German or Dutch is a plus.

What we offer

Full ownership of the projects you work on.

What you will be doing will have a huge impact.

Team of passionate people who love what they do.

Exciting projects, ability to implement your own ideas and improvements.

Opportunity to learn and grow.

. . . and everything you need to be effective and maintain
- life balance:

Hybrid work environment

Choice of your laptop and other equipment.

Premium Medical Insurance as well as Private Life Assurance.

Annual and Long-Term Bonuses.

Hybrid: In this role, our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection, collaboration, learning, and celebration - while also giving you flexibility to work remotely for part of the week. This role must attend our local office for part of the week. The specific
- office schedule is to be determined by the hiring manager.