Technical Program Manager, Localisation - AI Products Lisboa

Technical Program Manager, Localisation - AI Products
Lisboa
Lisboa, Lisboa, Portugal

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Technical Program Manager, Localisation - AI Products

Job Description

Join our Localization Program Management team at Zendesk! We are looking for a proactive and adaptable Localization Technical Program Manager to enhance the experience of our international users across all our products, including our growing portfolio of AI-powered features. In this key role, you will partner closely with our expanding AI product and engineering teams based here in Lisbon, as well as our global product development partners, to ensure our software is accessible, relevant, and engaging for users in over 160 countries and territories. If you possess a strong understanding of machine learning concepts and are passionate about crafting exceptional localized experiences for a diverse range of software features, thriving in a collaborative and
- paced environment, we encourage you to apply and help us make all our products accessible and valuable to everyone, everywhere!

WHAT YOU'LL BE DOING

• Build relationships with product teams, educating them on localization processes, and advocating for global users.
• As the subject matter expert for the assigned product areas, with a strong focus on AI features, ensuring timely,
  - effective, and scalable delivery.
• Design, implement, and optimize scalable localization frameworks tailored to AI-powered features, ensuring that AI-driven outputs are culturally and linguistically appropriate.
• Own and support global
  - team coordination, project management, and be able to swiftly prioritise and
  - task based on severity level and strong business judgement.
• Implement localization strategies that support global expansion efforts.
• Establish quality standards for localised content including AI outputs and contribute to implementing quality assurance processes.
• Analyse localization performance metrics to identify areas for improvement.

WHAT YOU BRING TO THE ROLE

• Bachelor’s degree in Linguistics, Computer Science, Computational Linguistics, Localisation, or related field.
• 5+ years of experience in localization program management, with at least 2+ years focused on AI features
• Ability to operate independently in a
  - paced, ambiguous, and global environment with shown success in project management, execution, and
  - tasking.
• Experience collaborating with AI teams or working on products with embedded AI features
• Experience communicating across a variety of
  - functional collaborators and leadership, working across time zones and international offices
• Deep understanding of software development lifecycle
• Familiarity with internationalisation standards such as Unicode and CLDR
• Fluency in English; Fluency in German or Dutch is a plus.

What we offer

• Full ownership of the projects you work on.
• What you will be doing will have a huge impact.
• Team of passionate people who love what they do.
• Exciting projects, ability to implement your own ideas and improvements.
• Opportunity to learn and grow.

. . . and everything you need to be effective and maintain
- life balance:

• Flexible working hours.
• Hybrid work environment
• Professional development funds.
• Choice of your laptop and other equipment.
• Premium Medical Insurance as well as Private Life Assurance.
• Annual and Long-Term Bonuses.

Hybrid: In this role, our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection, collaboration, learning, and celebration - while also giving you flexibility to work remotely for part of the week. This role must attend our local office for part of the week. The specific
- office schedule is to be determined by the hiring manager.

The intelligent heart of customer experience

Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.

Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.

Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here.

Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any
- employment testing, or otherwise participate in the employee selection process, please send an
- mail to peopleandplaces@zendesk.com with your specific accommodation request.

About Us

Zendesk is on a mission to simplify the complexity of business and make it easy for companies and customers to create connections.

Our customer experience software unlocks the power of billions of interactions, enabling businesses to build rich, meaningful relationships with their customers.

More meaningful moments. Fewer Zoom calls.

What’s it like to work here? Our offices reflect the global cities we call home, and have spaces for collaboration, quiet, and events.

With our hybrid approach, you’ll experience flexibility and connection, collaboration, and learning with your team.

Recruitment Scam Alerts

We’re aware of an increase in recruitment scams where individuals falsely claim to represent Zendesk. These scammers may ask for money or personal information by offering fake job opportunities through
- mail, text message or social media. Please verify the source of any
- related communications carefully. All official Zendesk communications are conducted through "@ zendesk.com " email addresses. If you encounter suspicious messages, do not respond and report them to peopleandplaces@zendesk.com