Technical Service Engineer Practitioner

Join to apply for the Technical Service Engineer Practitioner role at Fujitsu.

Role Purpose: The role holder is
- sufficient when resolving routine problems or enquiries across several products or technologies for multiple customers. The role holder is competent when working under pressure and has a degree of autonomy when dealing with unexpected problems, more complex escalations and helping to maintain the availability of the IT services delivered to end users. The role holder also delivers low to medium complexity work packages as part of customer implementation projects.

The Role: As a key member of the IT support team, you will ensure the stability, performance, and evolution of our software and systems.

Responsibilities

• Provide Level 2 and 3 technical support and analyze and resolve complex incidents.
• Support production releases, software installations, configurations,
  - lives and version upgrades.
• Investigate, prioritize and resolve Level 2 and 3 incidents; identify root causes and define corrective action plans.
• Collaborate with developers and IT teams to deliver quick and sustainable fixes; train Level 1 support teams and
  - users.
• Monitor service levels and propose optimizations; maintain and enrich technical documentation and procedures.
• Write user guides and knowledge base articles; be a technical reference within the team.

Technical Skills — Required & To Develop

• Basic experience with scripting (Power
  Shell, Shell, Python, or similar).
• General understanding of databases (SQL or no
  SQL) and query tools.
• Some exposure to programming (Java, CSS) and/or network protocols (TCP/IP, FTP, HTTP, SNMP…).
• Familiarity with ticketing or ITSM tools is a plus.

Soft Skills

• Strong analytical and
  - solving mindset.
• Autonomous, organized, and
  - oriented.
• Excellent communication and team spirit.
• Customer service mindset and willingness to share knowledge.
• Technically curious and eager to learn.

Profile

• Experience: IT support, system administration, or software deployment. Motivation and willingness to learn are key.
• Languages: Technical English (written & spoken) essential; French is a plus.

Why Join Us?

• Be part of a friendly and motivated team.
• Grow your skills with
  - on experience and continuous learning.
• Enjoy a modern and dynamic work environment that values innovation and people.

Location

Lisbon, Portugal. Get notified about new Technical Service Engineer jobs in Lisbon, Lisbon, Portugal.

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Engineering and Information Technology

Industries

• IT Services and IT Consulting