Technical Support Agent - Camera, Voice & Browser Assistance (English) Lisboa

Technical Support Agent - Camera, Voice & Browser Assistance (English)
Lisboa
Lisboa, Lisboa, Portugal

At Intelcia, a successful global player for 20 years, we ensure the conditions to attract, welcome and develop talent in a culture of membership, positive, and inspiring continuous progress!

Are you passionate about helping others and solving technical challenges with agility and precision?

Join our
- growing outsourcing and technology team, supporting candidates applying for EU roles who complete their assessments on a dedicated online platform.

What You’ll Do

• Provide technical assistance via Whats
App and voice calls in English.

• Help users troubleshoot and configure cameras, voice settings, and browsers.

• Guide candidates through technical issues during their online testing process.

• Diagnose and resolve errors quickly and effectively, ensuring a smooth user experience.

• Document recurring issues and contribute to continuous process improvement.

What We’re Looking For

• Fluent or bilingual English speaker (spoken and written).

• Excellent communication skills and a
- focused mindset.

• Strong technical aptitude and the ability to navigate web tools and configurations.

• Agility and precision in diagnosing and resolving issues.

• Previous experience in technical support or customer service is a plus.

What We Offer

• A young, dynamic and informal environment that values innovation and personal growth.

• Opportunity to work in a
- paced international project with real impact.

• Ongoing training and development to strengthen your technical and communication skills.

• Career progression opportunities within a rapidly growing tech organization.

Ready to make an impact?

Apply now and be part of a team that empowers thousands of professionals across Europe!

#Intelcia #Proudtobe
IN #We
Dream
We
Care
We
Do #Be
Great
Together

The personal data received is analysed in accordance with the General Data Protection Regulation (GDPR) and is used exclusively for the recruitment and selection process.