Technical Support Agent (German Speakers) Lisboa

Technical Support Agent (German Speakers)
Lisboa
Lisboa, Lisboa, Portugal

Technical Support Agent (German Speakers)

Our client is a leading BPO company with a global presence, and they are expanding their technical support team in Lisbon. As a Technical Support Agent, you will play a crucial role in assisting German-speaking customers with their technical inquiries and ensuring a positive experience.

Responsibilities:

• Provide excellent technical support via phone, email, and chat to German-speaking customers.
• Troubleshoot and resolve hardware and software issues related to our products.
• Guide customers through installation, configuration, and usage processes.
• Document customer interactions and solutions accurately.
• Collaborate with
  - functional teams to escalate complex issues when necessary.
• Ensure timely resolution and
  - up to maintain customer satisfaction.

Requirements:

• Fluent in German (both written and spoken) with C1 (written and spoken) proficiency in English.
• Strong technical aptitude and
  - solving skills.
• Previous experience in technical support or customer service preferred.
• Familiarity with operating systems (Windows, mac
  OS) and common software applications.
• Excellent communication skills and a
  - centric approach.
• Ability to assist users with Pre-Sales, General Inquiries, and technical support issues via phone/email/chat/social messaging channels (as assigned).

If you are passionate about technology, enjoy helping others, and thrive in a
- paced environment, we would love to hear from you!

On Offer:

• Competitive salary and benefits package.
• Reimbursement of airfare tickets price (for those relocating for the role).
• Housing assistance.
• Opportunities for professional growth and development.
• Friendly and inclusive work environment.
• Regular training sessions to enhance your technical knowledge.