Technical Support Analyst Porto

Technical Support Analyst
Porto
Porto, Porto District, Portugal

Decskill was founded in 2014 as an IT Consulting Company and their main mission is to delivery value through the knowledge. We enable companies to meet the chalenges of digital world by providing our clients with business models that ensure technological capacity, flexibility and agility. We are more than 500 consultants with offices in Lisbon, Porto and Madrid.

DECSKILL operates in 3 main areas:

DECSKILL TALENT , through which we provide our clients with an extension to their IT teams;

DECSKILL BOOST , through which we provide our client with software development models to increase capacity and optimize Time-to-Market, where we create and manage teams that deliver according to their needs, at the desired speed;

DECSKILL CONNECT, through which we provide our client with consulting services, as well as the implementation and management of information technology infrastructures.

Our practice results in the creation of value for our customers, either by delivering qualified and
- added services, or through highly qualified and motivated professionals, as well as technology solutions that allow us to operate and transform the business of our customers.

We are looking for an Technical Support Analyst!

Responsabilities:

Gain a comprehensive understanding of
- deployed products, including their core operational functionality;

Handle customer escalations from customer support to investigate and troubleshoot challenging product issues such as product interoperability with the customer operations;

Communicate effectively with customer support to ensure that the proper analysis and investigation materials for the escalated issue are diligently compiled;

Isolate issues and work with product teams on root cause analysis and resolution;

Identify viable workarounds, if applicable, for
- priority issues affecting customer service;

Identify root causes and implement urgent fixes for
- impacting product issues.

Requirements :

5+ years of experience in a similar support role;

Solid SQL, shell scripting, and XML skills;

Solid business analysis, database, and OS skills with good documentation skills;

Ability to read, troubleshoot and debug code;

Demonstrable technical
- solving and troubleshooting skills;

Windows technology skills helpful but not required;

BS or MS in Computer Science or equivalent work experience;

Demonstrable analytical and technical
- solving and troubleshooting skills;

2+ years of experience with SQL Server and Oracle within a Windows server environment on enterprise level applications;

Working knowledge of designing, writing, and debugging SQL statements a MUST;

Excellent understanding of database table structures;

Command of the English language – verbal and written communication;

Ability to prioritize and manage time efficiently;

Notice problems from a systemic perspective;

Recognizes when action needs to be taken and does so without direction knowledge of other billing platforms a plus;

Proficiency in English.

If you’re interested in this job, please send your CV to cesaltina. abreu@decskill.com with reference “CA/Technical
Support
Analyst”.

Thank You!

Decskill is committed to equality and
- discrimination with all our talents. We recruit and promote talent, based on diversity and inclusion, regardless of age, gender, ethnicity, race, nationality or any other form of discrimination incompatible with the dignity of the human being.