Technical Support (Arabic-speaking) - Digital Ads Lisboa

Technical Support (Arabic-speaking) - Digital Ads
Lisboa
Lisboa, Lisboa, Portugal

Customer Support Advisor (Arabic-speaking) - Social Media

Apply locations: PRT Lisbon - Av. Mediterraneo, N°1 | posted on: Posted 3 Days Ago | job requisition id: R1619547

Job Title:

Customer Support Advisor (Arabic-speaking) - Social Media

Job Description

Experience the power of a
- changing career

We are a global technology and services leader that powers the brands of the future. We support
- known brands worldwide, helping them improve their businesses with technology and integrated solutions across over 70 countries. We are recognized with awards such as "World's Best Workplaces, " “Best Companies for Career Growth, ” and “Best Company Culture. ”

If you’re looking to grow and be inspired, as a Customer Support Advisor in Lisbon, Portugal (On-Site), you will utilize your skills to support our client's social media platforms, ensuring adherence to client guidelines, promoting service improvements, and actively participating in enhancing user experience.

Career growth and personal development

We provide comprehensive training, access to
- edge technologies, and ongoing support to help you succeed. At Concentrix, career and personal growth are prioritized, with approximately 80% of our managers and leaders promoted from within. We also offer various FREE learning and leadership development programs to help you achieve your career goals.

What you will do in this role

• Actively seek initiatives to enhance service and improve user experience
• Handle and resolve
  -
  - end troubleshooting and customer support for our client’s advertising products via email and chat channels
• Collaborate with Product Operations & Engineering teams to resolve technical and product queries
• Ensure high customer satisfaction through quality service and regular updates
• Maintain adherence to service levels and achieve top productivity and resolution times
• Partner with technical specialists to educate advertisers on product features and common issues

Your qualifications

Concentrix is a great match if you:

• Are fluent in Arabic (C1 level) and English (B2 level), both verbal and written
• Have experience in a Contact Centre or Service program within an Advertising Tech company
• Possess strong customer service skills
• Are familiar with social media platforms and digital advertising basics
• Can work effectively both independently and as part of a team

If you don’t meet every requirement, we still encourage you to apply. We’ll do our best to match you with the right role.

What’s in it for you

We offer benefits tailored to your lifestyle, including:

• Full-time, indefinite contracts (negotiable)
• Competitive salary and performance bonuses
• Central Lisbon location
• Referral bonuses
• Paid training and development programs
• Language courses and career development opportunities

Experience the best version of yourself!

If this sounds like your next career step, we want to hear from you. Apply today and join over 440, 000+ professionals worldwide who consider Concentrix their employer of choice.

Equal Opportunity Statement

Concentrix is an
- opportunity employer committed to a work environment free from discrimination and harassment. All hiring decisions are made based on business needs, job requirements, and professional qualifications, regardless of race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, national origin, disability, or any other protected class.

Eligibility to Work

Only applicants legally authorized to work in Portugal will be considered.