Technical Support Architect Dume

Technical Support Architect
Braga
Dume, Braga, Portugal

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Our client, a listed global leader that provides innovative solutions, is committed to helping some of the world's most
- known brands tackle their most pressing business challenges. With a reputation as a trusted partner to global organisations, the company delivers
- focused solutions that enhance customer experiences and enable businesses to stay ahead of the digital curve. Driven by a passion for innovation and customer success, this company has become known for its reliable and impactful solutions. As a member of this dynamic team, the successful candidate will have the option to work in a hybrid capacity, or in a traditional office environment. Working alongside a
- performing and diverse team of professionals on a global scale, the ideal candidate will bring a proven track record of achievement and a passion for driving results. You will be part of a team contributing to a culture of inclusion, connectedness and an environment surrounded by opportunity.

What you will be doing:

• Gain a deep understanding of the solution implemented for the customer in order to effectively direct troubleshooting efforts, drive business discussions, and identify potential improvements or change requirements.
  
• Provide Level 3 technical support to resolve complex issues and error messages within live production environments.
  
• Advise customers on system performance, sizing, application installation, and deployment.
  
• Take ownership of reviewing software releases throughout the development lifecycle through to UAT.
  
• Work standard business hours with participation in an
  - call rotation for
  - hours support.
  

What our client is looking for:

• A relevant tertiary degree would be beneficial (Computer Science, IT, etc. ).
  
• 6 - 8 years’ experience within software or related fields.
  
• Knowledge of telecom networks, billing systems, and mediation platforms.
  
• Familiarity with interconnect billing and roaming.
  
• Working experience or understanding of OSS/BSS domains in telecom.
  
• Strong analytical and
  - solving skills.
  
• Programming skills in any language.
  
• Basic scripting knowledge will be an advantage.
  
• Comfortable working in Unix environments, with experience in application configuration and production support.
  
• Excellent communication skills with the ability to engage and influence stakeholders at all levels.
  

Job ID:

• J106969
  

For a more comprehensive list of opportunities that we have on offer, do visit our website - https://www.parvana. co. uk/careers

Job Description
About our client:
Our client, a listed global leader that provides innovative solutions, is committed to helping some of the world's most
- known brands tackle their most pressing business challenges. With a reputation as a trusted partner to global organisations, the company delivers
- focused solutions that enhance customer experiences and enable businesses to stay ahead of the digital curve. Driven by a passion for innovation and customer success, this company has become known for its reliable and impactful solutions. As a member of this dynamic team, the successful candidate will have the option to work in a hybrid capacity, or in a traditional office environment. Working alongside a
- performing and diverse team of professionals on a global scale, the ideal candidate will bring a proven track record of achievement and a passion for driving results. You will be part of a team contributing to a culture of inclusion, connectedness and an environment surrounded by opportunity.
What you will be doing:

• Gain a deep understanding of the solution implemented for the customer in order to effectively direct troubleshooting efforts, drive business discussions, and identify potential improvements or change requirements.
  
• Provide Level 3 technical support to resolve complex issues and error messages within live production environments.
  
• Advise customers on system performance, sizing, application installation, and deployment.
  
• Take ownership of reviewing software releases throughout the development lifecycle through to UAT.
  
• Work standard business hours with participation in an
  - call rotation for
  - hours support.
  

What our client is looking for:

• A relevant tertiary degree would be beneficial (Computer Science, IT, etc. ).
  
• 6 - 8 years’ experience within software or related fields.
  
• Knowledge of telecom networks, billing systems, and mediation platforms.
  
• Familiarity with interconnect billing and roaming.
  
• Working experience or understanding of OSS/BSS domains in telecom.
  
• Strong analytical and
  - solving skills.
  
• Programming skills in any language.
  
• Basic scripting knowledge will be an advantage.
  
• Comfortable working in Unix environments, with experience in application configuration and production support.
  
• Excellent communication skills with the ability to engage and influence stakeholders at all levels.
  

Job ID:

• J106969
  

For a more comprehensive list of opportunities that we have on offer, do visit our website - https://www.parvana. co. uk/careers


Requirements
Technical Support, Scripting, Software, Telecommunications, Billing, Troubleshoot

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