Technical Support Engineer, Developer Platform Lisboa

Technical Support Engineer, Developer Platform

At Cloudflare, we are on a mission to help build a better Internet. Today the company runs one of the world’s largest networks that powers millions of websites and other Internet properties for customers ranging from individual bloggers to SMBs to Fortune 500 companies. Cloudflare protects and accelerates any Internet application online without adding hardware, installing software, or changing a line of code.

We realize people do not fit into neat boxes. We are looking for curious and empathetic individuals who are committed to developing themselves and learning new skills, and we are ready to help you do that. We cannot complete our mission without building a diverse and inclusive team.

Locations: Austin, TX, London, and Lisbon.

What You'll Do: As a Senior Technical Support Engineer for the Developer Platform, you will be on the front line supporting developers building on Cloudflare’s developer products (Workers, KV, R2, D1, Durable Objects, Vectorize, AI Gateway, etc. ).

Responsibilities:

• Act as the first point of contact for developer customers seeking support with Cloudflare’s developer platform.
• Troubleshoot technical issues across compute, storage, and networking.
• Provide clear, actionable guidance to customers, translating complex technical concepts into understandable steps.
• Triage customer issues and work closely with engineering to drive both
  - term resolution and
  - term improvements.
• Create and maintain support documentation, knowledge base articles, and sample code snippets.
• Escalate recurring issues and surface developer insights to product and engineering teams to improve the platform.
• Collaborate
  - functionally with Developer GTM and sales to ensure customers can move from experimentation to production smoothly.
• Contribute to process improvements that make support more efficient and
  - friendly.

Skill Requirements:

• 3+ years of prior customer support experience at a cloud and/or Saa
  S provider.
• Hands-on experience with web application development (professional or personal projects), ideally
  - stack using modern Java
  Script frameworks.
• Excellent written and verbal communication skills with the ability to explain technical concepts clearly.
• Customer-first mindset with patience, empathy, and strong
  - solving skills.
• Familiarity with the major cloud providers (AWS, GCP, Azure) and common cloud services.
• Strong understanding of developer workflows (version control, CI/CD, package managers, API integrations, and frameworks).
• Comfort with debugging code, reviewing logs, and testing APIs.

Other Desirable Skills Include:

• Experience building or deploying applications on Cloudflare Workers.
• Understanding of distributed systems and serverless architecture.
• Familiarity with relational and
  - relational databases.
• Experience contributing to open source or engaging with developer communities.
• Certifications such as AWS Solutions Architect or GCP Cloud Architect is a plus.

Cloudflare is proud to be an equal opportunity employer. We are committed to providing equal employment opportunity for all people and place great value in both diversity and inclusiveness. All qualified applicants will be considered for employment without regard to their, or any other person's, perceived or actual race, color, religion, sex, gender, gender identity, gender expression, sexual orientation, national origin, ancestry, citizenship, age, physical or mental disability, medical condition, family care status, or any other basis protected by law.