Technical Support Engineer EV Charging (m/f/d)

Technical Support Engineer EV Charging (m/f/d)

Apply for the Technical Support Engineer EV Charging (m/f/d) role at Siemens.

Siemens Smart Infrastructure relies on the combination of smart grids and smart buildings by combining physical solutions and digitalization in all areas of electrification and automation. Ingeniously it connects energy systems, buildings, and industries to improve the way we live and work through greater efficiency and sustainability. Siemens SI has its global headquarters in Switzerland with about 7, 400 colleagues who are responsible for the solutions and services business. This makes Siemens SI the market leader in Europe.

As a Technical Support Engineer EV Charging you will provide advanced remote technical support, integration, and escalation management for EV charging systems, contributing to product enhancement and frontline support training.

Your mission will be…

• You will provide remote advanced technical support and conduct root cause analysis for EV charging systems, ensuring high‑quality assistance and customer satisfaction.
• Following up, you will support integration efforts between EV chargers, vehicles, and backend systems to enhance system compatibility and functionality.
• Additionally, you will manage and resolve technical escalations efficiently, maintaining clear documentation of support cases, resolutions, and technical learnings.
• Collaboratively working with Product Champions and R&D teams, you will address recurring product issues and contribute to product enhancements to continuously improve product reliability.
• Finally, you will provide feedback and training to frontline support teams to improve first‑contact resolution rates and ensure adherence to operational key performance indicators (KPIs).

We are looking for someone with…

• Education: Bachelor's degree with a first professional experience in Electrical Engineering. Alternatively, a completed vocational training with further education as a certified technician and extensive professional experience is acceptable.
• Experience & Skills:
  • Strong background in electronics, IT, energy systems, or communication technologies.
  • Between 3 to 5 years of experience in technical support roles, preferably customer‑facing in a call centre within the e
    Mobility industry.
  • Familiar with EV charging standards and protocols such as Type 2, CCS, OCPP.
• Ways of working: Demonstrates analytical problem‑solving skills, technical proficiency, and the ability to collaborate effectively across multidisciplinary teams.
• Languages: Proficiency in English required.

What You Can Expect From Us…

A hybrid and flexible working model to promote a better work‑life balance, along with a budget for home‑office support and the opportunity to do 16 hours a year of volunteer work. A health insurance, access to our on‑site medical centre, plus the chance to join sports groups. In addition, you'll have access to online learning platforms and discounts with our partners. A shuttle bus to commute to the facilities and the possibility of financial support to your studies.

What makes us proud as an employer:

• Merco – Companies and Leaders with the Best Reputation in Portugal (#1 Tecnology/Manufacturing)
• Forbes – World’s Best Employers (#1 Engineering & Manufacturing)
• Linked
  In – Linked
  In Top Companies (#2)
• On
  Strategy – REPSCORE 2024: Brands’ Reputation in Portugal (#1 Engineering & Electronic Services)
• Fortune – World’s Most Admired Companies (#1 Industrial Machinery)
• Teamlyzer – Company with the Best Interviews (#1 Technology)

Please attach your CV in English.

Siemens is committed to creating a diverse environment and is glad to be an equal opportunity employer. We strongly encourage applications from a diverse talent pool!

About Us

We believe that electric mobility is a crucial lever to achieve global climate goals. And we are dedicated to integrating it into everyday life by providing innovative charging infrastructure solutions. Our portfolio combines smart DC charging technology with Io
T‑connected hardware, advanced software, and comprehensive services. We specialise in the growing e
Truck and e
Bus segment, delivering reliable solutions for both depot/fleet and en‑route charging. As one of the leading players in charging infrastructure, our team of over 1, 000 professionals has successfully installed more than 80, 000 chargers across 60+ countries. We work closely with Charge Point Operators, OEMs, energy suppliers, and fleet operators to create tailored solutions that meet every requirement. Recently strengthened by the integration of Heliox, a Dutch technology leader in DC fast charging solutions, we’re expanding our capabilities and expertise in e
Mobility solutions. To better serve our customers and act more dynamically in a rapidly evolving market, we plan to establish ourselves as a separate legal entity.

Seniority level

Mid‑Senior level

Employment type

Full‑time

Job function

Information Technology

Industries

Automation Machinery Manufacturing