Technical Support Engineer-German Lisboa

Technical Support Engineer-German
Lisboa
Lisboa, Lisboa, Portugal

Technical Support Engineer-German, Lisbon

Client:

Location:

Lisbon, Portugal

Job Category:

Other

EU work permit required:

Yes

Job Reference:

ed6e7c72d36b

Job Views:

5

Posted:

24. 06. 2025

Expiry Date:

08. 08. 2025

Job Description:

Job Description

You are an integral member of a highly technical team dedicated to delivering technical support and guidance.

You take ownership of customer issues through resolution, are empathetic, responsive, resourceful, and see the support experience through our customers’ eyes.

You are an outstanding communicator, both written and verbal — you get your message across simply and build trusted relationships at all levels.

You are a master of prioritization. You can juggle customer escalations, product changes, and service issues while managing related communication, technical account management, and risk mitigation.

Ability to empower
- users to support themselves using our knowledge base.

A desire to learn, master and teach across technical fields.

You must have:

At least 4+ years of technical support experience

Fluent in English and German (written and spoken)

Excellent customer service skills – the ability to be empathetic, accurate, compassionate, responsive, resourceful and conscientious

Excellent organisational, written and oral communication skills - You must be able to convey technical jargon in a
- array of syntax from beginner level users to developers in our tickets as well as knowledge base articles

A strong sense of urgency

Ability to empower
- users to support themselves using our knowledge base

Ability to evaluate, troubleshoot, and
- up on customer issues as well as replicate and document for further escalation

A desire to learn, master and teach

Innovative thinking - “how can we” attitude

Strong tools knowledge around GSuite, Slack, Confluence