Technical Support Engineer, HTTP/DNS/SSL Lisboa

Overview

Technical Support Engineer, HTTP/DNS/SSL at Cloudflare. You will work with customers on a variety of technical support issues and collaborate with the Technical Operations team that runs Cloudflare's global distributed network. This role focuses on providing support for Core products: DNS, SSL, CDN, Load Balancing, etc.

Location

Available Locations: Lisbon or London

Responsibilities

• Work with customers on technical support issues related to HTTP, DNS, SSL, and other networking problems
• Collaborate with the Technical Operations team to support Cloudflare’s global network
• Learn the inner workings of Cloudflare's technology and gain a deeper understanding of internet technologies
• Provide support across multiple channels, always prioritizing the customer and delivering effective solutions

Qualifications

• You have previous experience in a
  - facing role as part of a team
• You have experience solving HTTP, DNS and other
  - related problems
• You understand how the Internet works
• You have experience in a support role where you consistently resolved tickets
• You are comfortable communicating through various support channels and place the customer first
• You are a motivated
  - starter continually seeking to expand your skillset

Bonus Points

• Fluent in German, Japanese, French, Spanish, Portuguese or Mandarin
• Familiar with Cloudflare and have a site actively using our platform
• Strong
  - solving with command line tools (curl/dig/traceroute/tcpdump)
• Familiar with Nginx, Apache, IIS or other web servers
• Interested in DNS / CDN - Cache / SSL / Cloudflare Workers
• Experience with Postgre
  SQL, My
  SQL, MS SQL or other database servers

What makes Cloudflare special

We’re a highly ambitious,
- scale technology company with a soul. Our mission is to help build a better Internet, including protecting the free and open Internet.

This position may require access to information protected under U. S. export control laws, including the U. S. Export Administration Regulations. Any offer of employment may be conditioned on authorization to receive software or technology controlled under these U. S. export laws without sponsorship for an export license.

Cloudflare is proud to be an equal opportunity employer. We are committed to providing equal employment opportunity for all people and value diversity and inclusiveness. All qualified applicants will be considered for employment without regard to race, color, religion, sex, gender, gender identity, gender expression, sexual orientation, national origin, ancestry, citizenship, age, physical or mental disability, medical condition, family care status, or any other basis protected by law. We are an AA/Veterans/Disabled Employer. Reasonable accommodations are available; please contact hr@cloudflare.com if needed.