Technical Support Engineer Lisboa

Technical Support Engineer
Lisboa
Lisboa, Lisboa, Portugal

About e
Xalt-Fi

Founded in 2018, e
Xalt-Fi is a consulting firm built on intrapreneurship, agility, and innovation. With over 1, 300 collaborators, we specialize in Digital Transformation, Financial Services, Product & Project Management, and Technology (development, cloud, data, infrastructure, cybersecurity).

Since 2025, our Lisbon and Porto offices support major financial institutions, delivering impactful IT and business solutions within an international environment.

About the Client

We are supporting one of our clients, a leading international financial institution , in strengthening its technology operations. Acting as a global hub, these teams provide production and test environment support for
- scale,
- critical systems across the banking and trade finance domain.

The Role

As a Technical Support Engineer (Environment Support) , you will play a central role in ensuring the smooth operation of test environments and in supporting production incident management. You will collaborate with business analysts, developers, and QA teams to maintain system stability, resolve incidents efficiently, and drive continuous improvement.

This role is ideal for a
- level professional with strong technical support expertise, good communication skills, and a solid appetite for financial systems.

Main Responsibilities

Support and maintain test environments, ensuring operational continuity.

Unblock batches, manage messages in queues, and execute SQL scripts when required.

Coordinate with Business Analysts, developers, and QA teams to resolve issues.

Participate in technical incident management in production, ensuring timely resolution and minimal business impact.

Contribute to continuous improvement in environment management, CI/CD pipelines, and Dev
Sec
Ops practices.

Key Skills & Experience

Must-have:

~4 years’ experience in environment support / technical support engineering.

Solid knowledge of databases : Oracle, SQL views & scripts.

Strong experience in CI/CD and Dev
Sec
Ops tools (Jenkins, XL Deploy, XL Release).

Basic knowledge of Java (back-end).

Experience in incident management.

English proficiency: C1 (or strong B2).

Nice-to-have:

Experience with Control-M.

Knowledge of CFT and MQ Series.

Familiarity with FBTI.

Additional experience with XL Deploy / environment automation.

Exposure to banking and trade finance environments.