Technical Support Engineer

Technical Support Engineer
Porto
Porto, Porto District, Portugal

We are strengthening one of our teams with a Senior Software Engineer to support a
- term project focused on technical onboarding, configuration, and advanced troubleshooting for a global enterprise client. We are looking for a senior,
- on profile capable of ensuring technical excellence,
- facing support, and deep
- solving across distributed systems.

What you will do

• Act as a technical reference for installation, configuration and debugging activities
• Troubleshoot complex issues across distributed environments using Java, logs and system analysis
• Configure the product through property files and
  - specific integrations
• Support deployments, environment management and production operations
• Work directly with client teams to understand technical requirements and ensure seamless implementation
• Collaborate with Customer Success and Engineering teams to maintain stability and high performance
• Contribute to continuous improvement of processes, tools and documentation

What we are looking for

• Proven experience with Java (minimum 2 years;
  - on debugging required)
• Strong troubleshooting skills in distributed or
  - performance systems
• Solid understanding of JVM memory, threading and performance
• Experience in
  - facing technical roles (Customer Success Engineering, Technical Consulting, Professional Services, etc. )
• Knowledge of Rabbit
  MQ, Zookeeper, Cassandra, Docker or Ansible is a strong plus
• Excellent communication in English (spoken and written)
• Based in Portugal with full remote availability

What we offer

• A
  - term, stable position supporting a major international project
• Close
  - up and support from our team
• A technically challenging environment working on
  - critical,
  - performance systems
• An opportunity to grow in a hybrid role that combines engineering depth with direct client impact