Technical Support Engineer - SCIM Lisboa

Technical Support Engineer - SCIM
Lisboa
Lisboa, Lisboa, Portugal

Responsibilities

• Response and Resolution: Own, investigate, and resolve customer technical issues by collaborating within and across teams, utilizing troubleshooting tools and practices.
• Readiness: Lead or participate in building communities with peer delivery roles, sharing knowledge where appropriate. Develop technical and professional skills through training and readiness initiatives to effectively resolve customer issues.
• Product/Process Improvement: Identify potential product defects, escalate appropriately, and contribute to Microsoft product enhancements.

Qualifications

Required Qualifications:

• Hands-on experience in technical support, technical consulting, or IT service support.
• Effective communication skills with customer managers and executives on technical and business issues.
• Experience with or exposure to Microsoft Sentinel or Microsoft Defender suite.

Preferred Qualifications:

• Certifications such as CISSP, Comp
  TIA Security+, ISC2 CC, BTL1/2, GSIF/GCIC/GCED/GSEC, PSAA, Kepner-Tregoe, or equivalent.
• Skills in organization, time management, project management, and negotiation.
• Understanding of DNS principles and protocols.
• Knowledge of HTTP methods (GET, POST, PUT, DELETE, etc. ).
• Familiarity with Active Directory and Microsoft Entra ID.
• Background in security engineering (blue/red team), system/network engineering, Dev
  Ops/SRE, or software engineering with a cybersecurity focus.
• Good understanding of TCP/IP stack, cloud environments, and basic system administration in Linux and/or Windows Server.
• Fluent in reading, writing, and speaking English.

Additional Requirements

• Adopt a Cyber
  Defender Mindset: proactive, collaborative,
  - centric approach to cybersecurity.
• Ability to pass Microsoft Cloud Background Check and security screenings as required.

Microsoft is an equal opportunity employer and provides accommodations for applicants with disabilities upon request.