Technical Support Engineer - Windows Lisboa

Technical Support Engineer - Windows
Lisboa
Lisboa, Lisboa, Portugal

Responsibilities

• Response and Resolution: You own, investigate, and resolve customer technical issues, collaborating within and across teams and leveraging troubleshooting tools and practices.
• Readiness: You lead or participate in building communities with peer delivery roles and, where appropriate, share your knowledge.
• Skill Development: You develop specific technical and professional proficiency to resolve customer issues through training and readiness.
• Product/Process Improvement: You identify potential product defects and escalate appropriately to contribute to Microsoft product improvements.

Qualifications

Required Qualifications:

• Hands-on experience in technical consulting or information technology.
• Windows System Administration/Configuration with a good basic understanding of:

• Hyper-V management and VM deployment
• Clustering
• Resilient Storage technology (clustering, storage spaces direct)
• Windows backup and VSS
• Performance/Resource Monitor
• Event Logs & Auditing
• Azure Local Experience in one or more of these areas strongly preferred:

• Registry
• User Accounts & Access Control
• Networking (TCP/IP)
• Storage Networking (RDMA, DCB and PFC, TOR switch)
• Windows Update management
• Kerberos and delegation
• Azure Portal User Experience
• Automated installation of Windows
• Server management tools
• Windows Admin Center
• Active Directory topology and management
• Network Tracing and analysis
• Network Virtualization (Hyper-V, SDN)
• Troubleshooting performance issues using Perf
  Mon and other tools

Language Qualification: English: confident in reading, writing, and speaking. Alternatively, fluency in German, French, or Italian with confidence in reading, writing, and speaking is preferred.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration without regard to age, ancestry, color, family or medical leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, in accordance with legal requirements. If you need assistance or a reasonable accommodation due to a disability during the application or recruitment process, please send a request via the Accommodation request form.